GRUPO ÁGUAS DO BRASIL
Work Order creation and management
GAB – Environmental Sanitation Águas do Brasil Group is the Brazilian leader in the water supply and treatment services, as well as in the wastewater collection.
Grupo Águas do Brasil contributes to the enhancement of the quality of life as well as of hygiene and health conditions for over 6.5 million people in Brazil.
KEY INFORMATION
Industry
Energy & Utility
Region
LATAM
Website
grupoaguasdobrasil.com.br
CUSTOMER’S NEED
Standardize and centralize the execution and monitoring of activities
The client needed a Field Service Management solution to optimize its commercial service operations in the water supply sector, replacing manual processes with end-to-end digitalization. Furthermore, the solution must empower field technicians to connect with customers and GAB offices faster, more securely, and with complete transparency, driving closer performance monitoring.
OUR SOLUTION
OverIT Solution, the leading Field Service Management product for the Energy & Utility industry
GAB Group chose to use OverIT Solution, integrated with the ERP system, in 11 subsidiaries located in the states of Rio de Janeiro, São Paulo, Minas Gerais and Amazonas, serving over 6.5 million citizens. OverIT Solution allows higher standardization and centralization in the execution and monitoring of activities such as: work order creation and management, as well as feedback and KPI generation, all within a single platform.
Furthermore, OverIT Solution allows GAB’s field operators to debrief work orders also while on field, through their mobile devices, thus ensuring a fully-digitalized process.
BENEFITS
Digitalization of Field Service operations and performance enhancement
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