Contractor Management
What is contractor management? Contractor management is the practice of coordinating external technicians and crews, not direct employees, alongside a company's own field workforce: onboarding them, verifying their...
Field Service Management glossary
Clear, practical definitions for the terms utilities, telecom, and transportation teams use to run field operations
Glossary
Digital work instructions
What are digital work instructions? Digital work instructions are the digital evolution of paper-based Standard Operating Procedures (SOPs) and job cards used in field service operations. Instead of...
Enterprise Asset Management (EAM)
What is Enterprise Asset Management? Enterprise asset management is the strategy, and the software category built around it, for managing an organization's physical assets across their entire lifecycle:...
Fiber deployment
What is fiber deployment? Fiber deployment is the process of planning, permitting, building, and activating fiber optic infrastructure to bring service to a new area, from the initial...
Field service technician
What is a field service technician? Field service technicians deliver hands-on technical work—including installations, repairs, inspections, and maintenance—wherever the asset is located. They serve as the key field...
Predictive maintenance
What is predictive maintenance? Predictive maintenance is a maintenance strategy that uses sensor data, historical performance, and machine learning models to forecast when a piece of equipment is...
Rolling stock maintenance
What is rolling stock maintenance? Rolling stock maintenance is the upkeep of the vehicles that run on a rail network, locomotives, passenger cars, trams, and freight wagons, covering...
SLA in Field Service
What is an SLA in field service? A service level agreement, SLA, in field service management is a contractual commitment defining how quickly a provider must respond to...
Spare Parts Management
What is spare parts management? Spare parts management is the practice of tracking, stocking, and replenishing the components a field workforce needs to complete repairs and maintenance, whether...
Work order
What is a work order? A work order is a formal record that authorizes, documents, and tracks a specific field service task, including the job description, location, assigned...