Empowering the end-to-end field service digital transition journey
Over 20 years simplifying mission-critical operations on linear assets, connecting back offices and field workers with efficient workflows, without a single failed implementation
Global customers who trust us
All data in a single pane of glass
Increase productivity on the field by using the most advanced mobile features.
Technicians love our mobile app. It’s simple, offline, and unifies multiple apps in one screen. The app provides the best experience while debriefing work orders, sharing data, and reviewing asset history, all with embedded GIS and map layers.
Leading field service teams to digital transformation
Our client’s partnerships are defined by robust software, innovative solutions, and full support. Without a single failed implementation, no customers have churned to date.
Proven delivery methodology
Standard delivery framework designed to ensure predictable, reliable, and high-quality results on time – from product to implementation to integration
Change management and adoption
Focus on people and process (and not only technology) to understand impacts to stakeholders, enabling tailored activities to support team’s adoption and sustain the transformation
Customer success management
Strong project governance to enable teams to make the right decisions. Ensure all project activities, cross-platform dependencies and timelines are synchronize
KPI-driven process
Identify & define key KPI’s for measuring the project success and ensuring there are clear metrics to improve workforce productivity
Smart dispatching, intelligent & automated routing
Dispatchers are empowered to optimize and organize field operations.
Our scheduling and dispatching is proven to decrease response times, increase dispatcher efficiency, and raise technician effectiveness. The platform handles dispatching high volumes of volatile service orders, optimizes dynamic crews and is powered by GIS, while leveraging Machine Learning technology to automate the most common processes.
Increased 50% field resources productivity in 10 countries
Smooth integration with third-party systems allowed 25,000 technicians to increase efficiencies
Third-party integrations, automated work dispatching, and task management through mobile app allowed Enel, the largest utility in Europe to achieve incredible results:
- 74% reduction of maintenance costs following the adoption of a standardized solution
- 60% optimization of the average system alignment time
- 40% productivity improvement on 2,500 work orders and 800 notifications per month
- 49% reduction activity reporting time
OverIT is positioned in the Leaders category in the 2022 IDC MarketScape for Worldwide Utilities Field Service Management Solutions.
”OverIT has built a solid expertise in addressing utility-specific needs in the field services space with over 20 years of domain experience and over 150 implementations of FSM among utilities. The company also offers utilities-specific, off-the-shelf product templates, and prebuilt connectors to facilitate systems integration and minimize implementation delays.”
Excerpt from the IDC Utilities Report 2022
Consult with our FSM experts
What our customers have to say
The OverIT technology offered us an immersive remote collaboration tool, delivering an intuitive and efficient way to assign work orders, collect data, and support customers faster and safer than before.
Luca Berrone
General Manager at SACMI USA Group
Increasing the timeliness of appointments, minimizing travel, and building a better relationship with customers was only possible because we implemented the right solutions.
Francesco Rampazzo
Digital Transformation Manager, SIT GROUP
Using AR, MR, and VR not only helped in raising safety standards but also improves the efficiency and quality of the work performed. It reduced our margin of error and the time it takes to complete most tasks.
Antonio Zamperla
CEO, Zamperla
We digitized the entire train inspection process. Our supervisors now work faster, more accurately, and safely enabled by hands-free operation and real-time remote support.
Alessandro Borzacchi
Project Manager, Rail Cargo Group
OverIT was selected due to its robust SaaS platform, superior expertise, and knowledge in the field, and mostly their many industry references for Utilities and specifically for electricity distribution worldwide.
Luis Lenkiewicz
Chief Innovation Officer, Edenor