CAP GROUP
Management of commercial processes and maintenance
The CAP Group is responsible for managing the integrated water service in the Metropolitan City of Milan and in many townships in the provinces of Monza and Brianza.
KEY INFORMATION
Industry
Energy & Utility
Region
Italy
Technicians involved
300
Clients
2.5M
BUSINESS CHALLENGE
Management of commercial activities and maintenance on networks and plants entrusted to external companies
The customer required innovative technologies to streamline commercial operations for end users while managing network and plant maintenance—predominantly outsourced to subcontractors—within the water supply industry.
SOLUTION
The OverIT solution, the leading Field Service Management product for the Energy & Utility industry
CAP Group adopted the OverIT FSM solution integrated to Salesforce and Oracle BI. The platform allows to manage business processes towards users from a technical and administrative point of view and coordinate maintenance works on networks and plants, mainly entrusted to external companies.
Thanks to OverIT, the CAP Group can now plan and schedule operations, also by relying on mobile devices for the management and reporting of field activities. Furthermore, the application offers specific features dedicated to external companies, for the full coordination of contractors in charge of plant maintenance, from the contract definition and price list consolidation to the reporting of the activities performed and billing procedures.
RESULTS
Mobilization of activities and efficient management of contractors
OverIT NextGen Platform has also contributed to reaching Sustainable Development Goals.
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