FIELD SERVICE MANAGEMENT SOFTWARE

Empowering the end-to-end field service digital transition journey
OverIT supports everyday operators, engineers, and teams of field technicians in fixing faults, performing preventive or emergency maintenance, and effectively inspecting assets, in mobility, in the field.

We live in an exponential time; everything is fast and ever-changing. Think about sustainability and green energy, and how much speed and fast innovation are important. Business organizations are facing an intense digital transformation process: new technologies, new techniques, new needs and challenges, and new ways of working.

Disruptive technologies are emerging and shaping the future of Field Service Management: Augmented Reality, Machine Learning, IoT, GIS, and sensors.

In this scenario, OverIT comes to its customers as the trusted software partner for optimizing Field Service Management mission-critical operations and for enabling innovation, taking them all the way through the Field Service of the future.

The Next-Gen FSM Platform is the best-of-breed FSM and field collaboration solution all over the world. It is a unified platform that excels on the linear asset industries where GIS and Offline Mobility are paramount (Energy & Utility, Oil & Gas, Telco, and Transportation).

It provides a single modern subscription-based platform that is secure, configurable, upgradable, and extensible, aimed to simplify the implementation time and reduce costs, while performing at scale in complex enterprise scenarios.

The solution is loved by customers and partners. It is easy to sell and cross-sell and has the highest level of compliance.

Industries
Technologies
FSM
Foundation
Integration
Industries
Energy & Utility
Oil & Gas
Telco
Transportation
Smart meter deployment
Customer service
Asset inspection and maintenance
Distribution network construction
Emergencies & damage response
Pipeline maintenance
Plant maintenance
On/Offshore inspection
Leak detection
Vegetation & forestry management
Fiber cabling feasibility studies
Network creation
Delivery and assurance
Patching
Service order after sales
Quality check
Network & infrastructure maintenance
Rail & highways works
Passenger and cargo 
Depot & fleet management
Bridge & tunnel inspection
Technologies
Advanced Technologies
Advanced Technologies

Also known as precision layer the advanced technologies layer is meant to be a collection of innovation modules to help our customers elevate their Field Service strategies, pushing for the next generation of field service management strategy and being more data-driven.

Precision ML
Optimization Engine
BIM
Voice
Augmented Reality
Virtual Reality
FSM
Customer service
Asset Maintenance
Schedule Optimization
Customer service

The field service management core modules are meant to accommodate our customers’ needs in various areas of field Service operations. For instance, customer service and asset maintenance, scheduling and dispatch, and mobile empowerment. GIS, real-time collaboration, and virtual training, are standard and out of the box, however they function as a great differentiator and add unique value to our customers. Our foundation is flexible and scalable enough to enable collaboration with customers if they want to add on their own custom modules to meet their specific needs. We work with them through co-innovation projects or collaborate with our trusted partners, to build and maintain their custom modules.

Customer Enhancement (CE)
Booking
Service Order After Sales
Quality Assurance
Asset Maintenance

The field service management core modules are meant to accommodate our customers’ needs in various areas of field Service operations. For instance, customer service and asset maintenance, scheduling and dispatch, and mobile empowerment. GIS, real-time collaboration, and virtual training, are standard and out of the box, however they function as a great differentiator and add unique value to our customers. Our foundation is flexible and scalable enough to enable collaboration with customers if they want to add on their own custom modules to meet their specific needs. We work with them through co-innovation projects or collaborate with our trusted partners, to build and maintain their custom modules.

Work on site
Project management
Work management
Material management
Data collection forms
Schedule Optimization

The field service management core modules are meant to accommodate our customers’ needs in various areas of field Service operations. For instance, customer service and asset maintenance, scheduling and dispatch, and mobile empowerment. GIS, real-time collaboration, and virtual training, are standard and out of the box, however they function as a great differentiator and add unique value to our customers. Our foundation is flexible and scalable enough to enable collaboration with customers if they want to add on their own custom modules to meet their specific needs. We work with them through co-innovation projects or collaborate with our trusted partners, to build and maintain their custom modules.

Schedule optimization
Dispatching
Crews optimization
Contractors
Intraday scheduling
Complex jobs and job bundler
Foundation
Foundation
Foundation
Private Cloud
On-Prem
SaaS
Integration
Integration
Integration

Implementing field service management software is a crucial step in the process of improving and streamlining operations. OverIT is aware of this fact and helps overcome this issue through an easy, efficient, and out-of-the-box way of approaching integration. Being an execution layer, it is designed to work with other IT landscapes customers may already have. The solution connects to market- leading ERP and CRM solutions, such as SAP and Salesforce, to GIS platform solutions, such as Esri, and to IoT products, like OSIsoft and so on and so forth.

Enterprise Connectors
GIS Connectors
IOT Connectors

Industries

OverIT has strong expertise in linear asset management. Our core industries are: Energy & Utilities, Oil & Gas, Telco, and Transportation. We focus on customers in mission-critical industries from the platform, product, and services side. With over 20 years of field service history and hundreds of live customers in these sectors, we already know what core use cases and key core capabilities users need.

The Next-Gen FSM Platform is easily configurable, seamlessly upgradable, and strongly oriented to the extensibility of FSM features, ensuring and providing evidence of:
Simplifying implementation
Reducing times to deliver the platform
Staying up to date on the latest FSM features
Unlocking the full potential of the most advanced technologies
Letting partners leverage the OverIT extensible operating system
Helping customers extend FSM features and integrations
OverIT Next-Gen FSM Platform Features
The Next-Gen FSM Platform covers end-to-end the entire Field Service Management process and provides the most advanced features for the smoothest integration with the customers’ application map, such as CRM, ERP, Asset Management, GIS, and IoT.
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OverIT Next-Gen FSM Platform Releases
At OverIT, we want to accommodate the need for rapid innovation, adaptation to the new world, quickly reacting to requirements and needs of our customers
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OverIT Next-Gen FSM Platform
Learn more about the SaaS Field Service Management Platform. Download the brochure!
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