Explore the latest features and improvements designed to transform mission critical operations in linear asset industries!
Dispatcher Power Search with Context
Context-driven search for mission critical operations
Dispatchers in linear asset industries manage hundreds of work orders every day under constant pressure. Finding the right data quickly is critical.
While our natural language search tools have already significantly outpaced traditional filters, we have added a new dimension of efficiency: Context-Aware Searching.
We have evolved the search logic to prioritize the user’s current workflow, which allows follow-up questions to automatically reference previous results.
The Dispatcher Power Search empowers teams to drill down into specific datasets such as shifting from a regional view to an expiration date view without ever losing their place. By retaining full conversation context across sequential searches, follow-up questions build on previous results. This allows a dispatcher to narrow twenty results to four in a single message, assign, and confirm in the next without ever needing to re-enter criteria.
Available for all clients with improved search accuracy and enterprise-grade security compliance, the Dispatcher Power Search is production-ready for mission-critical operations at scale.
New Dispatcher Look and Feel
A faster, cleaner dispatcher experience
A cleaner, faster, and more intuitive dispatcher interface designed to surface the right information instantly and get out of the way when it matters most.
Dispatchers in linear asset industries work under constant pressure, making fast decisions that keep essential services running for entire communities. The interface they rely on needs to match that pace. But over time, the operation bar has grown into an overcrowded, static row of buttons that consumes screen space, increases cognitive load, and slows down the decisions that cannot afford to wait.
The New Dispatcher Look and Feel rethinks this experience from the ground up using a Validation-First Design methodology grounded in real user behavior, internal workshops, and usability benchmarking. The re-engineered operation bar surfaces only the most relevant actions for the task at hand, eliminating visual noise without losing functionality. More data rows are visible at once, cutting unnecessary scrolling. Refined modal flows, improved button hierarchy, enhanced table views with block headers and horizontal scrolling, and a consistent design language across FSM and Foundation combine to deliver a workspace that is cleaner, faster, and built for the pace of mission-critical operations.
Configuration Migration Tool
Move configurations with confidence
Accelerate deployments, eliminate manual scripting, and move configurations across environments with precision and confidence.
Manual configuration management across environments is time-consuming, error-prone, and dependent on custom scripts that are hard to maintain and introduce operational risk. The Configuration Migration Tool replaces this with an API-driven automation engine that synchronizes configurations across environments. This wave delivers the next increment of the migration tool with advanced dependency management, enriched entity APIs, detailed audit and change traceability, a dry-run simulation mode for safe pre-execution testing, an app portal for centralized access to releases and documentation, and ready-to-use migration examples to accelerate adoption. Faster deployments, lower risk, and configuration workflows that scale.
Configurable data model on mobile
Consistent extensibility across mobile and server
Seamlessly extend server-side data fields to mobile, delivering a consistent and complete extensibility experience throughout.
When developers extend data on the server, the expectation is that those extensions flow seamlessly across the entire platform, including mobile. When they do not, extensibility remains channel-specific, forcing duplicate logic and constraining mobile experiences.
The Configurable Data Model on Mobile addresses this limitation by automatically and seamlessly extending server-defined fields to mobile devices. This is achieved through a replica model and additional developments, ensuring immediate availability of these extended fields on mobile. This wave covers Work Order header, WO Operation type, WO type, Technical Objects, and Technical Object type, giving developers direct access to these fields for custom logic, UI extensions, and tailored mobile experiences without rebuilding what already exists on the server.
Leading digital partner for mission-critical operations on linear assets
100% Successful Implementations
We proudly maintain a 0% customer churn since 2019 with 4.9/5.0 Gartner rating
Enterprise Scale Deployments
Our largest utility customer deployment has over 20,000 users
21 Years of Industry Experience
We have consistently built the best FSM software solutions for utilities, telcos, transportation, and oil & gas companies
100% Reliable Coverage
We meet and exceed common utilities functional requirements without the need for 3rd party applications
Join us to revolutionize mission-critical operations. Let’s make it happen, together!