HERA Group
Emergency service
FIELD SERVICE MANAGEMENT SOFTWARE FOR WATER UTILITIES
Optimizing water networks and ensuring uninterrupted services with cutting-edge technology. Together.
Water utilities face increasing challenges: aging infrastructure, water scarcity, regulatory compliance, and the need to enhance operational efficiency. With leak detection, asset maintenance, and water quality monitoring at the forefront, an advanced Field Service Management software solution can help utilities achieve measurable success.
Measuring success in water utilities
From boosting reliability to improving response times, the OverIT NextGen Platform provides substantial benefits for field service operations
DISCOVER OUR PRODUCTS
25%
Reduction in water loss
40%
Increase in first-time fix rate
35%
Extension of asset lifespan
Water utility workforce management solutions
Pipeline inspection and leak detection
Utilize IoT sensors and GIS tracking for real-time pipeline monitoring, ensuring quicker leak detection and repair.
Preventative and corrective maintenance
Schedule regular inspections and on-demand repairs for pumps, valves, and meters to reduce system downtime and improve operational efficiency.
Water quality monitoring
Maintain compliance with water safety regulations by tracking treatment plant operations through real-time data analytics
Customer meter services
Facilitate smart meter installations, upgrades, repairs and readings while delivering insights into water usage for improved customer satisfaction.
Network reliability and expansion
Upgrade water distribution networks and introduce smart technologies to enhance service coverage and reliability.
Safety and regulatory compliance
Perform routine inspections and ensure adherence to safety and environmental policies with integrated workflows and field service activity tracking.
Addressing water utility challenges
OverIT tackles key challenges faced by water utilities through Field Service Management solutions that meet both appointment-centric and asset-centric needs. The OverIT NextGen Platform ensures the reliability and quality of water supply to customers.
Enhancing water distribution and network management
OverIT supports water utilities in efficiently managing large-scale distribution networks using GIS-enabled asset tracking and real-time data. Field workers can easily locate pipelines, schedule maintenance, and respond to network issues such as leaks or breaks, ensuring water supply reliability.
Efficient and accurate meter reading operations
OverIT NextGen FSM enables water utilities to streamline meter reading operations, ensuring efficient management of both smart and analogic meters. Our Field Service Management Software supports real-time data collection, monitoring, and reporting, reducing errors and improving operational efficiency. Water utilities can also rely on subcontractors to manage meter reading tasks seamlessly, ensuring comprehensive coverage and optimized workforce allocation.
Building resilient and reliable water networks
OverIT’s NextGen Platform helps water utilities manage the reliability of water distribution networks by providing real-time monitoring, and rapid response capabilities. The platform enables utilities to respond to emergencies more effectively by prioritizing service requests, dispatching workers to the scene as quickly as possible. With smart tools and mobile support, field technicians can address issues proactively and ensure consistent water service.
Remote collaboration and knowledge sharing for an efficient execution of maintenance activities
Management of commercial processes and maintenance
CAP Holding, a leading public utility in Northern Italy, manages over 6,400 km of water networks, serving 2.5 million clients. By implementing OverIT’s FSM solution, CAP achieved remarkable outcomes:
- Advanced activity scheduling and optimized contractor management across the territory.
- Enhanced technician efficiency and improved first-time fix rates, boosting operational effectiveness.
- Increased situational awareness through mobile management and real-time reporting of field activities.
- Contributions to Sustainable Development Goals, aligning operations with global environmental standards.
CUSTOMER SUCCESS STORIES IN ENERGY & UTILITIES