FIELD SERVICE MANAGEMENT SOFTWARE FOR GAS UTILITIES

Empowering safe, efficient, and sustainable gas operations. Together.

Gas utilities are under increasing pressure to modernize their infrastructure, enhance safety measures, and meet rising environmental standards. Aging pipeline networks, rising regulatory demands, and the need to reduce greenhouse gas emissions all present significant challenges. At the same time, gas utilities have an opportunity to transition their infrastructure into clean-fuels networks, supporting the shift toward a decarbonized energy system. As gas utilities balance these demands, operational efficiency, real-time data, and workforce coordination are critical to ensuring safe and reliable gas distribution.

Industry leaders choose OverIT as their #1 FSM digital partner

A comprehensive FSM solution for managing gas utility networks and assets

Gas distribution network as-built Vs as-designed

Inspection, maintenance, and as-built of gas distribution lines and network components, ensuring accurate GIS records, safe operations, and reliable gas delivery.

Preventative and corrective maintenance

Scheduled maintenance activities to prolong asset lifespan and minimize unexpected failures. Reactive interventions for repairing or replacing faulty components after failure detection.

Meter installation, maintenance, and upgrades

Installing, upgrading, and maintaining gas meters at customer premises. Ensuring accurate meter readings and addressing meter-related issues like leaks or malfunctioning equipment.

Customer service and field support

Field visits for service activation, disconnection, troubleshooting, and customer support, including gas line inspections, safety assessments, and upgrades. Enablement of field crews to manage the commercial cycle.

Gas leak detection and repair in distribution network

Monitoring gas distribution lines and service connections for leaks. Responding rapidly to leak reports from customers or automatic detection systems and conducting necessary repairs.

Emergency response to distribution network issues

Rapid dispatch of field crews in case of gas outages, equipment failure, or system malfunctions in the distribution network.
Coordinating emergency repairs to restore service and minimize downtime for customers.

Regulatory compliance and safety inspections

Regular inspections of downstream assets to ensure compliance with safety regulations and industry standards. Performing audits to meet regulatory and environmental requirements for distribution networks.

Metering and billing support

Ensuring accurate data collection from meters for billing purposes. Field services for troubleshooting issues with customer billing related to gas usage.

Customer Success Story

Managing end-to-end mission-critical operations for gas distribution networks

Managing and monitoring work site remotely

Seamless digital transformation to streamline work site operations through real-time work site monitoring

Challenge

Construction projects entail multiple tasks and specialized teams with limited access to on-site details and significant gaps between work estimates and actual progress/as-built.

Streamlining project management by sharing data and validating process in real time
Reducing downtime by optimizing inspection-related travels to work sites
Preventing data inaccuracy due to human-related errors when writing the as-built
Reducing accounting and payment time by automating processes and data reporting

Solution

Revolutionize work sites monitoring, empower on-site digitalization and remote supervision of construction activities through cutting-edge Artificial Intelligence.

Consistent work compliance
Work site progress monitoring
Dynamic checklists to enhance efficiency
Map-based design of as-built
Seamless payments

LEARN MORE ON WORKONSITE

End-to-end emergency service

Supporting switchboard and field operators to properly manage emergency service by relying on advanced technology

Challenge

The customer required a solution to completely manage the end-to-end process to perform emergency services with end users.

Solution

Mobile App: Dispatch of reports and alerts to technicians and operators directly via iPad. Emergency activities assigned to technicians can be searched by entering a PIN number on the mobile device, thus not involving the scheduler
Census of activities: Integration of a third-party software (Manta web) for recording field data and tools used to carry out the activity
Third-party integration: Validation of emergency activities in the field and creation of a SAP order for debriefing and tracking the works performed
Emergency backup: Automatic activation of the back-up mode in case of system interruption for routing the signals from switchboard operators to technicians

Remote check of assets

IoT and GIS technology to perform inspections, monitoring, and controlling the gas network pipes from remote

Challenge

Simplify and perform inspections, monitor and control both assets and systems on the gas network pipes from remote.

Solution

Remote control: Remote management of the smell of gas, by turning off and on the boilers in the cabins
GIS integration: Monitoring of the plant status through a map, showing warnings and allowing users to act from remote
Third-party integration: Integration of dedicated data flows with third-party systems (e.g., Esri, Dana, and Copt) to effectively manage multiple processes

Gas Utility negotiation of agenda with end customers

Negotiation of agenda appointments with end users

Support of external contractors to perform better negotiations through a powerful back-end system

Challenge

Back-end system to effectively negotiate appointments between customer and end users executed by external contractors

Solution

Agenda module: Execution of better negotiations with end users due to multiple data stored in the appointment agenda
Debriefing: Provision of quotes by external contractors based on the work order type stored in the agenda
Meter remote management: Management and retrieving of meter-related data online for a more efficient debriefing and contracting phase

operator of a Utility scheduling and optimizing Work order assignment

Work order scheduling and optimization

Improvement of operational activities by optimizing the scheduling of work orders to be executed in the field

Challenge

Rely on a system to optimize the work order scheduling in the field.

Solution

Work order scheduling: Scheduling, optimization and assignment of tasks to specific operators based on skills and profiles
Work order optimization: Calculation of departure and arrival time for technicians to carry out scheduled activities based on multiple parameters, such as their geographical location
Mobile and back-end app: Monitoring of the operations carried out by technicians at any time through a back-end and mobile dashboard. Support of an integrated navigator for the technician to reach the place of work

Digital quotes to end customers

Streamlining activities by adopting mobile technology to efficiently and quickly process requests made by end clients

Challenge

Lack of efficient and automated way to replace meters through dedicated quotes at the end client’s premises

Solution

Web App: Start of a VOIP call (between end user and technician) by simply accessing a web link on a dedicated web page to receive the digital quote
Remote call: Detection of anomalies on the leased asset due to the camera installed on the end user’s mobile device (smartphone or tablet) during a remote call
Digital quotes: Provision of digital quotes to the client upon ending the call with the technician, thus reducing time to check the asset condition

Preventive gas leakage detection

GIS technology to manage cartographic data on critical gas leakage detection operations

Challenges

Prevent gas leaks and consequent risks to communities and comply with regulatory constraints

Solution

Integration with Picarro for leak detection and risk management: Partnership with Picarro, leading technology partner in leak monitoring and management, to perform preventive gas leak detection according to mapping models and through Picarro sensors installed on vehicles
Data collection and analysis: Regular traveling of specific set routes to detect potential leaks. Collection and analysis of data to detect and evaluate associated risks and proactively adopt mitigation strategies, if needed.
GIS and third-party integration: Management of map data through the GIS module providing accurate output to the customer. Integration with the Esri system to manage the operations from the back-end side

Marco Barra Caracciolo

CEO & Chairman at Bludigit

“Our digital transformation process started in 2017, and since then, we have been working tirelessly in our Digital Factory to produce cutting-edge technologies aimed at improving the quality of service offered. In this digital transformation process, OverIT and Bludigit converge towards a common goal: optimizing the efficiency of field processes, even in the most complex contexts such as construction sites. WorkOnSite, the app we market in partnership, is the most striking example, allowing for work monitoring through Artificial Intelligence.” 

Measuring success in Gas Utilities

The OverIT NextGen Platform empowers gas utilities by streamlining field service operations and improving asset reliability

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30%

Reduction in unplanned downtime by minimizing unexpected failures, ensuring uninterrupted service.

40%

Improvement of field data accuracy with dynamic, customizable digital forms for data collection and reporting.

25%

Reduction in operational costs through optimized scheduling

Enhanced management of operations to increase productivity and safety

Italgas

Accelerating knowledge transfer to unskilled workers for improved uptime and safety

Unlock the full potential of GIS capabilities with industry best practices!

Download the ebook to understand the full strategy to migrate to Esri’s Utility Network

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Empowering gas DSOs to lead the clean energy transition

Gas DSOs today face growing complexity in maintaining safe, reliable service while adapting to a future shaped by sustainability and innovation. This moment presents a unique opportunity: to reimagine the gas grid as a smart, adaptable, and resilient backbone of a multi-energy system.

Discover how FSM software solutions can empower gas DSOs to meet regulatory goals, embrace digital innovation, and lead the clean energy transition, transforming operational challenges into competitive advantage.

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