Mastering Utility Emergency Preparedness & Response
A robust emergency mitigation process involves four crucial components. Grid management, risk management, customer management, and work management intersect to form a framework for resilience.
Let’s explore some of the strategies, technologies, and best practices that empower utilities to navigate the challenges of an ever-changing world, ensuring that they’re ready to keep the lights on and their communities safe.
Elliott Kim is a Field Service Management evangelist, spending the past 7+ years in Solution Engineering for companies such as ClickSoftware, Salesforce, and OverIT. His focus has been working with Field Service organizations in mission-critical industries including utilities, energy, manufacturing, and telecommunications to help them achieve the Field Service-led Digital Transformation Journey.