Company profile

Your Trusted Digital Partner for Mission-Critical Operations in Linear Asset Industries

Explore who we are, what we do, and how we support mission-critical operations—discover our expertise, solutions, industries, and the values that drive us.

OverIT-seamless-integration-field-service-management-software

OverIT at a glance

With over 25 years of history, we have honed our expertise in the realm of linear asset industries.

OverIT has been registering uninterrupted growth over the years and our portfolio now counts more than 150 customers, from industry top leaders to niche players. More than 200,000 active users from all over the world trust our Field Service Management solutions in the daily performance of their tasks, in more than 25 countries.

Our cutting-edge technology and our ability to deliver at scale is backed by Bain Capital and Renaissance Partners. OverIT is recognized by premier global advisory and consulting organizations as a leading FSM, geospatial, and field collaboration vendor.

Our differentiators

DEDICATED FSM PLATFORM

The OverIT NextGen Platform is the best-of-breed FSM, geospatial, and field collaboration solution. It excels on the linear asset industries where GIS and offline mobility are paramount.

INDUSTRY EXPERTISE

With more than 25 years of experience and many industry references worldwide, we are the solution for Energy & Utilities, Oil & Gas, Telco and Transportation.

DELIVERY AT SCALE

OverIT has successfully implemented numerous projects, providing streamlined solutions for asset-intensive companies that require effective and efficient management of their complex infrastructures.

Start of our experience with the creation of logistics, distribution and optimization applications
First Mobile project: sales solution for salesmen of a multinational food distribution company
First project using GPS localization to optimize visits to customers
First release of Geocall as an application suite
We become part of the Engineering Group
Release of the GIS module, natively integrated with third-party GIS services (Google Maps, Esri, etc.)
Implementation of new techniques to optimize field activities, based on operative research algorithms
First solutions relying on Augmented Reality to support maintenance processes
First inclusion in Gartner’s Magic Quadrant for Field Service Management
Geocall runs on AR wearables
OverIT revolutionizes Field Service leveraging Augmented Reality
Named Visionaries in Gartner’s Magic Quadrant for Field Service Management, along with the launch of the world’s first hands-free solution
We reach over 150,000 active mobile field users, introducing Artificial Intelligence on our solutions
Spin-off from the Engineering Group by Bain Capital and Neuberger Berman and Paolo Bergamo appointed as new CEO. OverIT NextGen Platform is launched
Named Leaders in IDC’s MarketScape “Worldwide Field Service Management Solutions for Utilities 2022”
Named Leaders in IDC’s MarketScape “Worldwide field Service Management Solutions for Utilities 2023-2024”
We launch our brand new GIS product NextGen Geo
Implementation of OverIT solutions to support humanitarian field operations through the TechForAid program

Our Values

At OverIT, trust is our foundation, customer success is our priority, excellence is our standard, and simplicity drives our actions.

Explore how our values guide everything we do.

OverIT Careers
Trust

Nothing is more important than the reliability and security
of our systems. We are trustworthy in every interaction
with customers, partners, and co-workers.

Customer success

We grow only if our customers grow. We act proactively
and react fast to customer requests and issues. White
glove experience differentiates us.

EXCELLENCE

Every team and individual strive to be the best in class in
everything we do. High quality requires to collaborate with
“no-border” accountability. We leave no problem unsolved.
We hold each other accountable.

SIMPLICITY

Simplification and optimization are paramount. We keep
things simple and clear, so that we can move quickly and
with urgency.

Target industries

Keeping communities safe, warm, and running. Together.

Our unwavering focus is on linear assets and mission-critical industries, including Energy & Utility, Oil & Gas, Telco, and Transportation.

OverIT offers a range of preconfigured verticalization specific to each industry, enabling us to support leading global operators in these sectors with state-of-the-art technologies and profound expertise in FSM processes. We have a keen understanding of the core use cases and capabilities that users in these industries require, making us the optimal solution for their needs.

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IDC’s MarketScape Worldwide Field Service Management Solutions for Utilities
2023-2024
“After almost 25 years in the business and over 150 implementations in the industry, OverIT is widely recognized as an expert in addressing utility needs in the FSM space. The vendor is growing its commitment to the industry and is praised for having a highly competent team.”

Customers

Leading field service teams to digital transformation.

Our client’s partnerships are defined by robust software, innovative solutions, and full support. Without a single failed implementation, no customers have churned to date. We are side-by-side with our customers throughout their change management journey.

Energy & Utility | Oil & Gas

Transportation

Telco

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Customer Advisory Board
The OverIT Customer Advisory Board, a unique opportunity to build strong relationships with leading organizations across the globe. Dynamic brainstorming sessions, visionary insights into Field Service Management, and active contribution to steering the OverIT product roadmap.

Partners

We collaborate with a global network of top-tier system integrators and technology partners, enhancing our global presence.

From strategy to implementation, our experts work closely with the right partners, ensuring successful deployments while maximizing customers’ ROI.

An ecosystem of implementation and technology partners, delivering the most robust FSM solutions for mission-critical operations.

Partners

Implementation Partners

Technology Partners

Analyst reports

A Trusted Industry Partner

Acknowledged by our clients and top market analysts like Gartner, IDC, and Forrester.

IDC-MarketScape-Field-Service-Management
IDC
Named a Leader in “IDC MarketScape Worldwide Field Service Management Solutions for Utilities”
Named a Major Player in “IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications”
Named a Major Player in “IDC MarketScape Worldwide Field Service Management Solutions for Oil & Gas”
Gartner
Named Visionary in “Gartner Magic Quadrant for Field Service Management”
Included in “Gartner Critical Capabilities for Field Service Management”
Included in “Gartner Market Guide for Field Service Management”
Named Representative Vendor in “Gartner Market Guide for Mobile Workforce Management Systems for Utilities”
Forrester
Included in the Forrester report “A reality check for enterprise Extended Reality and metaverse”
Included in the Forrester report “Apply three principles to your enterprise Extended Reality and metaverse effort”
Included in the Forrester report “The state of Extended Reality”

Product

One Platform. Three products. Your end-to-end FSM

Our technology solution empowers Utilities, Oil and Gas, Telcos, and Transportation to optimize mission-critical operations on linear assets. With one single platform and three products, we support our customers at every step of the Field Service Management (FSM) process, from planning to execution and beyond.
prodOur ability to innovate is driven by our 20+ years of FSM expertise in complex, enterprise-level challenges and our experience driving efficiency into field service organizations globally. We invest in IoT, Machine Learning, Augmented Reality, and AI technologies to lead companies to the future of FSM.

Empowering technology for the end-to-end FSM journey

NEXTGEN FSM

Leverage a wide range of FSM features and seamless integrations.

Our FSM solution is a comprehensive product for all your Field Service Management needs. With advanced features and seamless integration with CRM, ERP, Asset Management, GIS, and IoT, the product offers core modules for customer service, asset maintenance, scheduling, dispatch, and mobile empowerment.

NEXTGEN FSM

NEXTGEN FIELD COLLABORATION

Powering field service teams with knowledge to get it right the first time.

To address the talent shortage concern predicting that 50-40% of the workforce in utilities and telcos will retire in the next decade, we have built technology solutions that help upskilling your workforce.

Field service technician using a field collaboration software with augmented reality feature

NEXTGEN GEO

Modernize your end-to-end linear asset lifecycle.

Discover the game-changing solution for linear asset industries, empowering customers to quickly implement a variety of geospatial capabilities for mission-critical operations. From planning, to curating the quality of the network data, to quick decision-making during critical events, our platform facilitates every stage of your operations.

NextGen GEO Network Design
NEXTGEN FSM
Field service technician using a field collaboration software with augmented reality feature
NextGen GEO Network Design
Dive into our product portfolio

Asset Maintenance

• Connectors with EAM
• Integration with loT/GIS
• Appointment booking
• Contractor management
• Material management

Resource optimization

• Schedule optimization
• Work order dispatching
• ML-driven, real time adjustments
• Geospatial execution
• Dynamic crew management

Mobile Empowerment

• Work order debriefing
• Dynamic mobile forms
• Offline work and GIS
• Digital work instructions
• Multimedia repository

Geo

• Network editing
• Data analysis
• Monitor & Analysis
• Network design

Field Collaboration

• Remote expert assist
• Knowledge management
• Training on the job
• Hands-free works
• VR training

TechForAid

Field Service Technological Innovation for Humanitarian Aid.

As an active member of our society, OverIT has a sense of responsibility for those in need. We believe that Philanthropy shall inspire wise actions aimed at building a fairer, more equitable, and sustainable world. We think of social responsibility as the driving force behind any collective change effort.

TechForAid Pillars

Fulfilling the needs of humanitarian organizations in 8 specific areas of interest

Logistic Operations
Material distribution
WASH
Health
Shelter
Education & Training
Communication
Cultural and Environmental Heritage

Sustainability

OverIT enables organizations to adopt sustainable practices.

We redefine Field Service Management to build a fair, digital future powered by technology and sustainability.

OverIT has been awarded the EcoVadis Platinum Medal, ranking among the top 1% of companies worldwide for sustainability performance

OverIT Sustainability - no icons

Impacts on the 17 U.N SUSTAINABLE DEVELOPMENT GOALS

Three essential principles guide our sustainability actions.

SUSTAINABILITY-BY-DESIGN
We incorporate sustainable practices into our management systems. We are actively developing an integrated system encompassing quality, environment, social responsibility, and equal opportunity.
TRANSITION PARTNER
We leverage technology, innovation, and the top-notch quality of our Field Service Management software solution to enhance customers’ operational efficiency, minimize environmental impact, and enable smarter resource management.
RESPONSIBLE PRACTICES
Aligned with global Sustainable Development Goals, we drastically reduce our carbon footprint, champion ethical sourcing, and promote equal opportunity. By advocating smart work practices, we promote a balanced and sustainable work-life approach.
Cybersecurity

OverIT ensures that mission-critical field operations are protected by a comprehensive, multi-layered cybersecurity framework.

Security, data protection, and operational continuity are fundamental to the trust our customers place in us. We embed cybersecurity across our platform, processes, and people to safeguard data, systems, and field operations throughout the entire Field Service Management lifecycle.

OverIT Cybersecurity Whitepaper

Our approach to cybersecurity is built on four pillars:

SECURITY BY DESIGN
Security is embedded throughout the software development lifecycle, with continuous testing, vulnerability management, and secure coding practices to protect the platform from emerging threats.
CERTIFIED STANDARDS & COMPLIANCE
OverIT aligns with internationally recognized security and cloud standards, including ISO 27001, ISO 27017, ISO 27018, and SOC1 / SOC2 Type II, SOC3 ensuring auditable and reliable information security management.
SECURE CLOUD INFRASTRUCTURE
Our SaaS architecture protects data at rest and in transit, ensuring resilience, availability, and secure access to mission-critical systems supporting field operations worldwide.
CONTINUOUS MONITORING & AWARENESS
Dedicated security monitoring, incident response processes, and ongoing employee awareness programs ensure rapid detection, response, and mitigation of cyber risks.