Critical capabilities for Field Service Management 2022

OverIT has again been recognized in the Gartner® Critical Capabilities for Field Service Management, authored by Jim Robinson on November 30, 2022.

The report states “vendors’ positions in this Critical Capabilities reflect clients’ new expectations in areas like AI-driven diagnostics, knowledge curation, sustainability and communications. Application leaders should seek solutions with objective proof that they improve work quality and customer business outcomes.”

We’re so proud to have been identified in the Appointment-Centric: Volatility in Schedules Use Case, Equipment-Centric: Complex Service and Support Use Case, and Outcome-Centric: Equipment as a Service Use Case.

Customers are what we value the most and we believe recognition like this proves it.
The Next-Gen FSM Platform allows our customers to experience a unique journey into a full-integrated enterprise application landscape. Being specialized in linear assets and mission-critical industries (Energy & Utilities, Oil & Gas, Telco, and Transportation), we offer FSM core modules that are meant to accommodate our customers’ needs in various areas of Field Service operations, for instance, customer service and asset maintenance, scheduling and dispatch, and mobile empowerment, where GIS, collaboration, knowledge management, and virtual training function are a great differentiator and add unique value to our customers. They also did tell us extensibility and integrability are primary drivers for creating and delivering a platform leading them towards the future. So, here we are. Our foundation is flexible and scalable enough to enable collaboration with customers if they want to add on their own custom modules to meet their specific needs.

Finally, the Next-Gen FSM Platform offers a collection of innovation modules (ML, AR, GIS, IoT, VR) to help customers elevate their Field Service strategies, pushing for the next generation of FSM strategy, where sustainability and cybersecurity are a must.

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OverIT is committed to being an innovative player in the Field Service Management industry. We’re proud to be mentioned in the world’s leading IT research and advisory companies’ reports.

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