Hera Group

Maintenance Scheduling Project

Hera Group is one of the largest Italian multi-utility companies with 10,000 employees, operating in a variety of sectors ranging from environmental services, integrated water cycle, energy supply (electricity and gas distribution and sale, energy services), public lighting to telecommunication.

Energy & Utility
Mobile technicians


Scheduling and dispatching of activities to technicians, supporting them in the field

Considering over 4M citizens and 350 municipalities served in Italy, Hera Group represents a real giant in the Utility industry and is required to master the management and delivery of services and activities within various areas of operation, both timely and efficiently. However, performing regular inspections, maintenance, and support on so many assets may turn out to be challenging for Hera Group’s dispatchers, who have to punctually assign a huge number of activities to over a thousand field technicians and crews. Therefore, Hera Group needed a single system to support dispatchers to manage and automatically schedule single and multi-service maintenance activities on gas, water, and electricity assets, plants, and network sections. Besides, the solution had to allow field technicians to autonomously visualize and take charge of work orders from mobile and support them in the execution of maintenance activities through mobile forms.


Optimizing scheduling and empowering the execution of field activities

Hera Group opted for the OverIT Next-Gen FSM Platform, the best-of-breed FSM solution, to optimize the scheduling and dispatching of activities to perform accurate and timely operations. Moreover, it gives complete support to field technicians when they need it.

  • Integration with third-party systems
  • Connection to SAP to import data about assets undergoing preventive maintenance

  • Automatic activity scheduling
  • Automatic scheduling of maintenance activities and related work orders to technicians according to territorial division parameters and service levels

  • Mobile application
  • Possibility for technicians to visualize and take charge of work orders, enter asset and meter-related data collected in the field from mobile and offline, as well as clock in and out on the move. Data transmission to back-office users and synchronization with SAP systems for validation and update purposes

  • Provision of workflows
  • Display of workflows, documents, multimedia files, and mobile forms in the field to support technicians in maintenance and installation activities


    By using the OverIT’s Next-Gen FSM Platform, Hera Group reached:

    Optimized scheduling of activities

    Improved quality and accuracy of field activities

    Enhanced efficiency of data collected in the field

    Since its establishment, Hera Group has placed sustainability at the heart of its strategy, believing that economic value and sustainable development are key drivers to produce a positive impact on society and environment. Hera Group is therefore the promoter of a series of initiatives to pursue carbon neutrality by increasing energy efficiency, mitigate climate change by deploying renewable energy, and protect air, soil, and biodiversity by wisely managing water resources.

    The OverIT Next-Gen FSM Platform was introduced along these lines, in an effort to foster industry and infrastructure innovation, as well as safe and high-quality digitization. The final goal is to continue serving communities according to the highest standards of quality and efficiency, to create sustainable cities and make the world a better place.

    OverIT Next-Gen FSM Platform has also contributed to reaching Sustainable Development Goals.

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