Magic Quadrant for Field Service Management 2021

OverIT has been named as a Visionary for the third time in a row in the Gartner® Magic Quadrant for Field Service Management, authored by Jim Robinson and Naved Rashid on 31 August 2021.

According to the report “Vendors’ positions in this Magic Quadrant reflect clients’ expectations in areas like augmented-reality-enabled customer collaboration, knowledge harvesting, AI-driven quality control and customer self-service. When assessing vendors, seek proof of improved technician-supported business outcomes.”

By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, we are continuously extending our FSM capabilities. The know-how gained in over 20 years of operational experience has enabled us to be early on the market when technological innovations present new opportunities. Therefore, our constant and international growth allow us to help hundreds of global companies transform their processes, thus leading us to herald a new Field Service Management era, where task debriefing is now totally hands-free. We look forward to continuing improve operational performance and customer satisfaction, while reducing costs.

citation symbol
Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


OverIT is committed to being an innovative player in the Field Service Management industry. We’re proud to be mentioned in the world’s leading IT research and advisory companies’ reports.

Want to learn more about the leading IT research and advisory companies? Check out their reports about OverIT.