Critical Capabilities for Field Service Management 2021

A guide for application leaders seeking improved work quality and customer business outcomes

Also this year, OverIT has been recognized in the Gartner® Critical Capabilities for Field Service Management, authored by Jim Robinson and Naved Rashid, published on November 1st 2021.

The report states “vendors’ positions in this Critical Capabilities reflect clients’ new expectations in areas like AI-driven predictive service, knowledge harvesting, safety and collaboration. Application leaders should seek solutions with objective proof that they improve work quality and customer business outcomes.”

We have received scores in the Appointment-Centric: Volatility in Schedules use case, Equipment-Centric: Complex Service and Support use case, and Outcome-Centric: Equipment as a Service.

We are delighted to have been recognized on this research. We are continuously working to add more and more innovative features, in order to set new standards in the fast-growing and rapidly evolving Field Service Management market.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

OverIT is committed to being an innovative player in the Field Service Management industry. We’re proud to be mentioned in the world’s leading IT research and advisory companies’ reports.

Want to learn more about the leading IT research and advisory companies? Check out their reports about OverIT.