OverIT NextGen Platform 2023 Wave One accommodates customers’ needs helping them expand FSM and LAM features in scheduling & dispatching and mobile empowerment areas, and becomes even more strongly oriented to integrability, extensibility, and configurability.
The NextGen Platform 2023 Wave One offers proven benefits in terms of support of both dispatchers in managing the overall schedule, considering criticalities happening during the day, and technicians in the field who can now leverage GIS capabilities across the business, even offline, and rely on an intelligent voice-powered virtual assistant giving necessary personal support and guidance on diagnosis and task completion.
Quickly optimize the schedule by identifying any issues about not completed or not yet planned tasks
Expand the offline capabilities of GIS to provide the best possible support to field activities
Provide frontline workers with an intelligent voice-powered virtual assistant, giving necessary personal support and guidance
The NextGen Platform 2023 Wave One increases its configurability due to the LDAP authentication protocol. Moreover, it has become even more strongly oriented to integrability and extensibility for all partners due to its “API-first” approach and new technologies (event streaming), always helping customers extend FSM features and integrations.
Asynchronous integration via events
The definition of the business events catalog and its connection with event streaming technologies (SQS, Kafka, etc.) allow customers to close the integration roundtrip through the NextGen Platform, by providing the ability to subscribe to events, as well as directly invoking synchronous APIs (already present since the NextGen Platform 2022 Wave One). These technologies make the platform even more perfectly and easily integrable and extensible, continuing to unleash its potential with the constant aim to help customers extend FSM features and integrations, offering them a unique experience into an integrated enterprise application landscape.
Additional authentication protocols (LDAP)
The first step in the integration of a platform within a company is user sharing. The NextGen Platform already supports a set of Single Sign-On (SSO) authentication flows, which just need to be configured. To increase the ability to configure our platform, the LDAP (Lightweight Directory Access Protocol) authentication protocol is now available. Customers can rely on a powerful protocol for authenticating users of the platform against the company’s central directory-based identity services.
Additional REST API
The NextGen Platform has become even more strongly oriented to integrability and extensibility for all partners due to its “API-first” approach. We want to facilitate the integration of our platform by providing an out-of-the-box communication API layer, either directly or through specialized enterprise application integration software. In order to open up an unlimited number of possibilities to our partners, we are enhancing our NextGen Platform REST API catalog, providing our partner ecosystem and customers with a wider set of tools to independently develop the platform.
• Time zone management (on all REST services)
• Multilingual management (on all REST services)
• Word order creation starting from the header without a work cycle
• Work order attachment management
• Offline GIS package management
THE NEXTGEN PLATFORM RELEASES
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and we are working to ensure their satisfaction.
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