NEXTGEN FSM
Empowering customers with a wide range of FSM features and seamless integrations
Our Field Service Management solution is a comprehensive product for all your end-to-end FSM and workforce management needs, purpose-built for organizations operating mission-critical infrastructure in linear asset industries. With advanced and AI-powered features and seamless integration with CRM, ERP, Asset Management, GIS, and IoT, the product offers core modules for customer service, asset maintenance, scheduling, dispatch and optimization, and mobile empowerment.
Empowering field workers with the right data
Technicians love our mobile app. It’s intuitive, works offline, and unifies multiple apps on one screen.
Our mobile app provides the best experience while debriefing work orders, collecting dynamic forms, capturing, and marking up multimedia, all with embedded GIS and map layers. Over 200,000 technicians trust the app daily to complete their work.
AI-Driven Scheduling & Smart Dispatching
Optimize resources and reduce carbon footprint with smart routing.
Our scheduling algorithm drives productivity by using machine learning with configurable business rules.
- Scheduling optimization
- Customer-centric appointment booking
- Intelligent predictive job duration and required parts
- Dynamic crew matching
- Geospatial execution
Geographic Information System
Comprehensive GIS capabilities to optimize every stage of your FSM journey
In the utility industry and linear asset sectors, managing complex utility networks, minimizing outages, and responding quickly to emergencies require real-time data from the field. OverIT’s GIS-powered FSM solutions provide comprehensive access to network assets and geospatial data, enabling utilities to digitize networks, streamline operations, and ensure field teams always have the right information, when and where they need it.
Innovative Field Collaboration
Powering field service teams with knowledge to get it right the first time.
To address the talent shortage problem that predicts that 50-40% of the workforce in utilities and telcos will retire in the next decade, we built technology solutions that help upskilling your workforce.
- Ensure safety and enable voice debriefing with hands-free devices
- Empower technicians with 3D GIS in Augmented Reality
- Facilitate access to expert assistance from anywhere
- Accelerate knowledge transfer and training
Intelligent Asset Maintenance
Empower your field service operations with all the linear asset data you need.
Aging assets coupled with the explosion of renewable assets have added complexity to a core part of all linear assets businesses.
- Predictive maintenance
- IoT Driven
- Install Base & SLAs
- BIM Visualization
- Out of the box integration with leading Enterprise Asset Management
Leading digital partner for mission-critical operations on linear assets
Let’s chat about your FSM digital transformation journey
Our technology has transformed global businesses
“Reduced troubleshooting time (48% calls solved in less than 2 minutes) through innovative collaboration calls and augmented reality capabilities”
“Reduced maintenance costs by 75% following the adoption of a standardized solution and managing field operators through a user-friendly mobile application”
Reduced travel costs by 30% and improved first-time-fix rate by 25% by optimizing work orders for 4,000 field technicians”
“Improved productivity by 90% by streamlining work order scheduling in power plants”