Emergency Response with Live Traffic
Rapid emergency response is vital. Quickly empower dispatchers and technicians to minimize delays and restore essential community services.
Mission-critical operations in linear asset industries demand speed and precision to keep essential services running. During emergencies, field technicians must respond immediately. But what happens if they get stuck in traffic? Unfortunately, this happens all too often, especially on congested and complex city streets. And we simply cannot afford it.
The challenge
Urban congestion slows emergency field response
Imagine a large and bustling city, millions of people and thousands of essential services, suddenly plunging into darkness as a massive power outage triggers a citywide blackout.
The subway stops.
Traffic lights go out.
Schools, hospitals, and airports shut down, leaving thousands stranded.
Shops, elevators, surgeries, data centers, everything comes to a complete stop.
In that moment, the city’s only hope lies with an utility company and its field technicians, working relentlessly to restore electricity to hospitals, schools, businesses, and neighbourhoods that cannot afford to stay in the dark.
But even for these everyday heroes, the road is never easy. Urban congestion can turn minutes into hours, slowing emergency responses, delaying critical repairs, and putting SLAs compliance at risk.
And while field technicians fight through traffic to reach the fault, an entire community waits for the lights to come back on and for life to return to normal.
The solution
Always the fastest route to resolution
The emergency response with live traffic feature enables dispatchers to schedule emergencies by taking into account live traffic conditions and data, alongside technician proximity, skills, and availability. Each task is automatically assigned to the most suitable technician, together with the fastest and most efficient route to reach the site on time, free from disruptions or delays caused by traffic, roadblocks, or construction work.
For time-critical activities such as emergencies, this capability allows organizations to accelerate response times, improve SLA compliance, and considerably reduce downtime.
Moreover, as traffic and field conditions change throughout the day, the platform continuously re-optimizes assignments in real time, ensuring every technician’s route remains accurate, efficient, and up to date, no matter what happens on the road.
Benefits
Key benefits of emergency response with live traffic
Improved field productivity
Higher SLAs compliance
Ensured continuous service
Increased community safety