Voice-powered virtual assistant

The daily life of most of us is packed with several personal and business activities, may they be a hobby, a job, housework, or just a simple action. Listening to music, finding the best recipe for an important dinner, making a phone call, being informed about weather or traffic conditions. The speed of the world we live in has got us used to receiving information and answers faster and faster, visualizing updates in real time, now and immediately.

Today more than ever, virtual assistants are therefore gaining competitive edge, with their ability to satisfy customer requests and do anything we want for us, from setting the alarm, to writing a message or requesting information on geopolitical situation. Of course, this does not only happen in our daily life, but also when it comes to work. When technicians are out in the field, they should be always prepared to handle both ordinary and unexpected events, ensuring efficiency and productivity. When required to manage a huge amount of work orders per day, even the most skilled operator could have a doubt about the execution of an activity or the use of a software platform. It happens to everyone, doesn’t it? Or let’s think of junior technicians and the need for assistance which they may need.

Let’s suppose several technicians within a company are in trouble today:

• John needs to collect data on an ongoing construction site, but he doesn’t remember how to debrief data.
• Donna needs to call her supervisor to double-check how to fix an issue on an electrical box. However, she doesn’t remember how to navigate into the collaboration app.
• While Emma is inspecting a meter, she finds an error message on the display. She knows she can rely on IoT data, but she doesn’t know where in the app.

What if, at any time, frontline workers could rely on a personal and digital assistant, who is always by their side and ready to answer?