NEWS

OverIT selected by Grupo EPM to drive next-generation field service transformation

OverIT has been chosen by Empresas Públicas de Medellín (Grupo EPM), one of Latin America’s leading multi-utility providers, as its strategic Field Service Management (FSM) software partner.

OverIT selected by Grupo EPM Empresas Públicas de Medellín to drive next-generation field service transformation
MILAN, March 24, 2026

Headquartered in Medellín, Grupo EPM operates across Colombia, Central America, Chile, and Mexico, delivering essential electricity, gas, water, and waste management services to 9.6 million citizens. With a workforce of over 17,000 employees, the organization plays a critical role in supporting communities and infrastructure across the region.

Enabling large-scale digital transformation

As part of its modernization journey, Grupo EPM will implement the OverIT NextGen Platform, replacing its legacy ClickSoftware system. The platform will support more than 3,000 users—including field technicians, engineering teams, and back-office staff—helping to streamline operations, improve efficiency, and accelerate innovation across a complex asset landscape.

autor profile image
Paolo bergamo
CEO at OverIT
“EPM Group is setting the pace of digital innovation in the Latin American utilities market. It is a privilege to support an organization with such a profound commitment to service quality and sustainability. Our goal is to empower EPM Group’s workforce with the tools they need to execute their strategic vision, ensuring they remain a reference point for operational excellence and community development in the region.”

A trusted partner for mission-critical operations

OverIT brings more than 25 years of international, cross-industry experience in Field Service Management. Backed by Bain Capital and Renaissance Partners, the company is recognized by leading global advisory firms as a top provider in FSM, geospatial solutions, and augmented reality—known for its advanced technology and deep industry expertise.