Explore the latest features and improvements designed to transform mission critical operations in linear asset industries!
Dispatcher power search (GenAI-based)
Empower dispatchers with a smart digital assistant to simplify operations and act with confidence.
Every day, dispatchers of linear asset organizations sit at their workstation from early morning, facing multiple work orders: emergency repairs, maintenance tasks, inspections, and routine checks. Their role is far from simple. Every mission-critical operation, from keeping the lights on to ensuring transport runs smoothly, relies on dispatchers making fast and informed decisions under pressure. They must constantly manage massive volumes of data, track real-time conditions, manage shifting priorities, and coordinate the right resources at the right time.
The dispatcher assistant, powered by generative AI, is the trusted digital partner and instant problem solver for dispatchers. It transforms their workday by ensuring they no longer get lost amid multiple tasks, emergencies, and the vast amount of data related to the numerous work orders they manage daily. Instead of navigating multiple systems or dashboards, they can search for data in natural language, simply asking a question. Leveraging GenAI, the assistant instantly retrieves the right data dispatchers need and provides precise, immediate, and context-aware guidance, helping them take action, whether they are handling daily workflows or responding to urgent requests. The result is faster decisions and a more efficient workday.
Emergency Response with Live Traffic
Optimize scheduling to handle emergencies fast, boost response times, improve SLA compliance, and cut downtime.
Mission-critical operations in linear asset industries demand speed and precision. When essential services are at risk, field technicians must reach the site immediately. But in congested cities, even the fastest response can be brought to a halt by traffic, roadblocks, or construction. And in moments where every minute matters, delays simply aren’t an option.
The live traffic optimization feature empowers dispatchers to overcome these challenges. By combining real-time traffic data with technician proximity, skills, and availability, the system automatically assigns each task to the best-suited technician, along the fastest route. This ensures they reach the site on time, minimizing disruptions and avoiding delays. The result: faster emergency responses, stronger SLA performance, and dramatically reduced downtime.
Scenario planning for infrastructure
Transform the way GIS planners design and simulate infrastructure projects with a unified GIS workspace!
Planning new infrastructure in linear asset industries is a complex process that demands accuracy, precision, and a clear understanding of trade-offs. Whether expanding power grids, planning new water and gas pipelines, or designing telecommunication networks and transportation corridors, every decision must balance cost efficiency, environmental and geological impacts, and regulatory constraints. Achieving this balance is far from simple. Many organizations still operate with fragmented data sources, disconnected tools, and siloed planning processes. This makes it difficult to visualize alternatives, evaluate risks, or confidently select the scenario that offers the best performance at the lowest cost.
The scenario planning for infrastructure feature transforms this approach, providing a centralized GIS environment where users can plan, compare, and simulate multiple infrastructure scenarios directly on the map. By analyzing expansion options, risks, and costs in a single workspace, planners gain the clarity and insights needed to identify the most efficient, sustainable, and resilient solution before committing any resources. This leads to stronger regulatory compliance, improved data-driven decision-making, and optimized costs and investment options.
Dynamic forms improvements
Transform field operations with configurable, easy-to-use, and fast-updating forms.
Field technicians working in linear asset industries manage mission-critical operations that demand precision, attention to detail, complex procedures, and strict safety guidelines. Think of hundreds of kilometers of underground gas pipelines with valves, pressure stations, and meter points stretching across rural areas and industrial zones; extensive railway networks that require continuous inspection; or long stretches of electricity transmission lines, fiber-optic networks, and water pipelines that must be monitored and repaired in real time. These are high-impact activities where even the smallest error can have serious consequences.
To prevent this, technicians are equipped with dynamic forms, highly configurable, easy to use, flexible, and quickly updatable. These forms eliminate the tedious and time-consuming stages of data capture and work order debriefing. By guiding technicians through the correct procedures, they streamline field operations, improve data quality, and drive higher user adoption. Whether technicians are following job guides, completing surveys, performing routine procedures, or executing workflows based on industry templates, task type, or customer requirements, the system automatically adapts each form to the specific context, ensuring fast and accurate data capture every time.
For example:
- a job guide for inspecting a high-pressure gas valve
- a safety checklist for accessing a railway track section
- a survey documenting a fiber-optic network fault
- a workflow for emergency response on an electrical line
With dynamic forms, technicians can manage field operations faster, respond to emergencies more effectively, and capture high-value data for the organization, all while ensuring safety and compliance.
Dispatcher UI improvements
Empower dispatchers with an intuitive UI to respond faster and keep services running.
Dispatchers manage complex schedules for field technicians, facing unpredictable events, emergencies, delays, cancellations, and travel disruptions. They are the silent enablers behind the entire field service management chain, ensuring that essential services run smoothly, even under pressure.
For these professionals, having an effective and reliable user interface is crucial, especially when responding to mission-critical operations or urgent situations that demand quick and informed decisions.
With this purpose in mind, OverIT’s UI aims to ease the use and surface the most relevant data, by providing a cleaner and more intuitive design optimized for speed, clarity, and accessibility. Making it easier than ever to navigate, visualize tasks, and react in real time. The result is a streamlined experience that empowers dispatchers to stay in control, maintain SLAs, and ensure that the services we all depend on never stop.
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