Discover the key highlights from IDC European Utilities Xchange 2025. Watch our CEO Paolo Bergamo’s presentation and download the exclusive event takeaways for actionable insights on AI, grid flexibility, and the future of utilities.
During the workshop, utility leaders opened up about their vision and obstacles when it comes to transforming field service operations. Explore what they said!
Augmented Reality & wearables
Smart glasses and headsets are cutting training time by up to 40%, enhancing real-time knowledge sharing in the field.
AI-powered voice-to-text
More than just transcription, AI converts speech into structured, compliance-ready reports instantly.
Fully offline mobile apps
Designed for rough conditions, with offline access to ESRI maps, schematics, and job details, even in zero-connectivity environments
Drones for vegetation & infrastructure management
Drones are becoming essential for inspecting remote areas, managing vegetation, and evem detecting water leaks via aerial imaging.
Smart scheduling with AI
Automated dispatch boots efficiency. Technicians have seen productivity increase by 27% after implementation.
Glove-friendly interfaces
Field-ready mobile UIs built for real-world fieldwork, not just for looks.
Field collaborative tools
Empowering both ground and overhead workers to collaborate in real-time, even with limited bandwidth.
Geo-fencing for safety & proximity work
Safety workflows and location-based alerts help improve both compliance and technician protection.
Resistance to change
Not all technicians are ready to embrace new tools. Many field teams still prefer manual methods or legacy tools.
Fragmented scheduling
Many are still relying on heavily customized setups or even manual scheduling.
Connectivity issues
Ensuring functionality in offline and low-bandwidth environments remains critical, especially in remote areas.
Security & access management
Authenticating technicians for site access and managing digital security protocols is still evolving.