With the NextGen Platform 2023 Wave Three release, OverIT continues to innovate and address the needs of our customers, dynamically responding to their feedback. This release is heavily focused on field technicians, empowering them to complete their work quicker, accurately, and safer than before. We strongly believe in giving field technicians a “single pane of glass”, allowing them to execute all their work in the field in one single app. From reviewing their work schedule, through capturing data while onsite, to reviewing GIS data and debriefing the job within the same solution. Our commitment to innovation and customer success is the driving force behind the introduction of features that enhance capabilities across Energy & Utilities, Oil & Gas, Telco, and Transportation companies.
Welcome to a world where innovation knows no boundaries and capabilities no limits.
Welcome to the future of FSM guided by OverIT.
This release is another step forward on the road to transforming the way field technicians operate every single day, empowering them to get more work done quicker and without switching between multiple apps.
With the new mobile GIS redlining capability, while on the job, technicians can seamlessly capture real-time observations, make annotations, and mark updates and corrections, all directly on the map. This transformative capability bridges the gap between the digital and physical worlds, enhancing communication and precision in the field.
But that is not all. The introduction of an intelligent chatbot on mobile marks a significant milestone in improving user experience. Field technicians, regardless of their expertise levels, can now access guidance on how to use the OverIT mobile app whenever an issue or problem occurs. This real-time support ensures smooth operations, boosts confidence, and speeds up onboarding.
Give field technicians the possibility to capture real-time observations, make annotations, and mark updates and corrections, all directly on the map.
Offer guidance to field technicians whenever questions about the OverIT mobile app arise, providing them with all the answers they need.
The challenge
In view of the ever-changing demands on the workforce, the need to upskill and train new workers on the latest apps and technologies is crucial. Often field technicians need answers on how to use the app and complete the tasks they are assigned to, quickly. This can require calling the back office or another more experienced technician to get answers on where to find the right button, file, or process within the app.
Consider these two scenarios:
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- A junior technician of an Oil & Gas company readies himself to execute critical maintenance on towering oil platforms, knowing that safety is paramount. He trusts the power of safety checklists, but soon realizes that he cannot quite remember where to find them within the app.
- A field technician of an Energy & Utility company has recently undertaken a new job role within the company. A demanding week is looming, plenty of electric meter deliveries. Armed with her device, she can visualize what materials she needs to load into her van based on the types of activities assigned.
Unfortunately, she has trouble remembering where to find this information within the mobile app.
How to speed up this process and enable technicians to find the solution themselves, quickly?
The solution
OverIT presents a user-friendly chat built to provide field technicians with all the answers they need. An intelligent chatbot on mobile offers guidance to field technicians whenever questions about the OverIT mobile app arise.
Powered by Natural Language Processing (NLP), this mobile chatbot effortlessly processes, interprets, and promptly responds to any user queries. Technicians can type or dictate their questions at any time or place in the app. No matter the language used, the platform transforms inquiries into real-time answers by providing guidance based on OverIT’s knowledge base and best practices.
- Accessing instant, on-the-spot assistance and guidance on how to find a feature or complete a task.
- Getting new technicians familiar with app features quickly, reducing the time required for training and onboarding.
- Solving doubts rapidly, thus focusing on tasks at hand, optimizing workflows and overall efficiency.
- Ensuring 24/7 support to technicians, whenever they need it and even outside regular working hours.
The mobile chatbot also provides access to official documentation to guide users through an intuitive chat interface. Furthermore, users are asked to give feedback and insights on how they would improve the suggestions made. This allows the mobile chatbot to continuously learn and improve, ensuring that responses are quicker and more accurate.
Impact & KPIs
- Reducing training and onboarding time
- Improving employee satisfaction
- Easing change management processes
- Increasing technicians’ productivity
Watch the video and discover the full potential of the Mobile chatbot feature
THE NEXTGEN FSM PLATFORM RELEASES
We immensely care about the input provided by our customers and we are working to ensure their satisfaction.
Do you want to know more about our initiative?