{"id":24183,"date":"2021-11-23T13:47:56","date_gmt":"2021-11-23T13:47:56","guid":{"rendered":"https:\/\/www.overit.ai\/it\/?page_id=24183"},"modified":"2026-04-28T09:15:10","modified_gmt":"2026-04-28T09:15:10","slug":"gartner-critical-capabilities-for-field-service-management-2021","status":"publish","type":"page","link":"https:\/\/www.overit.ai\/it\/report-analisti\/gartner\/gartner-critical-capabilities-for-field-service-management-2021\/","title":{"rendered":"Gartner, Critical Capabilities for Field Service Management 2021"},"content":{"rendered":"<div\n  class=\"overit-block overit-block--white overit-radius-none overit-no-margin overit-no-padding \n  overit-block-full-width-top-banner\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n\n<section class=\"block-fwtb\">\n  <div class=\"block-fwtb__bg \">\n    <div class=\"block-fwtb__content block-fwtb__content--light\">\n                        <div class=\"block-fwtb__title\" data-aos=\"zoom-in\">GARTNER<\/div>\n                                              <h1 class=\"block-fwtb__subtitle \" data-aos=\"zoom-in\" data-aos-delay=\"200\">Critical Capabilities for Field Service Management 2021<\/h1>\n                        <\/div>\n          <div class=\"block-fwtb__bg_image\" style=\"background: linear-gradient(0deg, rgba(0, 0, 0, 0.5), rgba(0, 0, 0, 0.5)), url('https:\/\/www.overit.ai\/app\/uploads\/2026\/04\/gartner-critical-capabilities-1.jpg') center center\"><\/div>\n      <\/div>\n<\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-margin-small overit-padding-small \n  overit-block-configurable-jumbotron\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n<section class=\"configurable-jumbotron left\" >\n    \n                  <h2  class=\"cj-title medium\">Una guida per i leader nel mercato dello sviluppo di applicazioni che desiderano migliorare gli standard di qualit\u00e0 e garantire elevati risultati di business ai propri clienti<\/h2 >\n          \n                  <div class=\"cj-subtitle small\"><p>Anche quest\u2019anno OverIT \u00e8 stata inclusa nell\u2019analisi \u201cCritical Capabilities for Field Service Management\u201d di Gartner<sup>\u00ae<\/sup>, redatta da Jim Robinson e Naved Rashid e pubblicata il 1\u00b0 novembre 2021.<\/p>\n<p>Secondo il report, \u201cle posizioni dei vendor in questo Critical Capabilities rispecchiano le nuove aspettative dei clienti in ambiti quali manutenzione predittiva, raccolta di informazioni, sicurezza e collaborazione guidate dall\u2019Intelligenza Artificiale. Le realt\u00e0 leader nello sviluppo di applicazioni dovrebbero indirizzarsi verso soluzioni che garantiscono sia di migliorare gli standard di qualit\u00e0 che di elevare i risultati di business\u201d.<\/p>\n<p>OverIT \u00e8 stata valutata per i casi d\u2019uso \u201cAppointment-Centric: Volatility in Schedules\u201d, \u201cEquipment-Centric: Complex Service and Support\u201d e \u201cOutcome-Centric: Equipment as a Service\u201d.<\/p>\n<p>Siamo orgogliosi di far parte di questa ricerca. Lavoriamo costantemente per continuare ad aggiungere funzionalit\u00e0 innovative per stabilire nuovi standard nel mercato del Field Service Management, sempre in rapida crescita e continua evoluzione.<\/p>\n<\/div>\n          \n        <\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-margin-small-bottom overit-padding-medium-bottom \n  overit-block-customer-disclaimer\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n<div class=\"cdisclaimer\">\n  <div class=\"cdisclaimer__bg\">&nbsp;<\/div>\n  <div class=\"cdisclaimer__content\">\n    <div class=\"cdisclaimer__title-cont\">\n      <div class=\"cdisclaimer__img\">\n        <img decoding=\"async\" src=\"https:\/\/www.overit.ai\/app\/themes\/overit-theme\/dist\/images\/citation_d93c975a.svg\" alt=\"citation symbol\" \/>\n      <\/div>\n      <div class=\"cdisclaimer__title\">\n        Disclaimer di Gartner\n      <\/div>\n    <\/div>\n    <div class=\"cdisclaimer__description\" data-aos=\"fade-left\">\n      <p>Gartner non appoggia alcun fornitore, prodotto o servizio descritto nelle sue pubblicazioni di ricerca, e non mira a indirizzare gli utenti di tecnologie nella scelta dei fornitori sulla base di punteggi pi\u00f9 elevati o di altre valutazioni. Le pubblicazioni di ricerca di Gartner vanno intese come mere opinioni dell\u2019organizzazione di ricerca e non devono essere interpretate come affermazioni di fatto. Gartner non fornisce alcuna garanzia, espressa o implicita, relativamente a questa ricerca, inclusa qualsiasi garanzia di commerciabilit\u00e0 o idoneit\u00e0 per scopi specifici.<\/p>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-margin-small-top overit-no-padding \n  overit-block-configurable-jumbotron\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n<section class=\"configurable-jumbotron center\" >\n                  <div class=\"cj-section-title\">REPORT DEGLI ANALISTI<\/div>\n          \n                  <div class=\"cj-title medium\">OverIT si impegna per essere riconosciuta come azienda innovativa nel settore del Field Service Management. Siamo orgogliosi di essere menzionati nei report delle societ\u00e0 di consulenza e ricerca IT leader a livello mondiale.<\/div>\n          \n                  <div class=\"cj-subtitle medium\"><p>Vuoi sapere di pi\u00f9 sulle principali societ\u00e0 di consulenza e ricerca IT? Dai un&#8217;occhiata ai loro report su OverIT.<\/p>\n<\/div>\n          \n        <\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-no-margin overit-padding-medium \n  overit-block-industries-sections\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n  <div class=\"industries-tiles\">\n     \n              <a class=\"industries-tiles__link \" href=\"\/it\/report-analisti\/gartner\/\">\n          <div class=\"industries-tiles__tile\">\n                            <div class=\"industries-tiles__icon\">\n                        <i style=\"color: #FF8200;font-size: 32px;\" class=\"fa-classic fa-light fa-folder-bookmark\" aria-hidden=\"true\"><\/i>\n          <\/div>\n                <div class=\"industries-tiles__title\">\n          Vai ai Report di Gartner\n        <\/div>\n      <\/div>\n          <\/a>\n         \n              <a class=\"industries-tiles__link \" href=\"\/it\/report-analisti\/idc\/\">\n          <div class=\"industries-tiles__tile\">\n                            <div class=\"industries-tiles__icon\">\n                        <i style=\"color: #FF8200;font-size: 32px;\" class=\"fa-classic fa-light fa-folder-bookmark\" aria-hidden=\"true\"><\/i>\n          <\/div>\n                <div class=\"industries-tiles__title\">\n          Vai ai Report di IDC\n        <\/div>\n      <\/div>\n          <\/a>\n         \n              <a class=\"industries-tiles__link \" href=\"\/it\/report-analisti\/forrester\/\">\n          <div class=\"industries-tiles__tile\">\n                            <div class=\"industries-tiles__icon\">\n                        <i style=\"color: #FF8200;font-size: 32px;\" class=\"fa-classic fa-light fa-folder-bookmark\" aria-hidden=\"true\"><\/i>\n          <\/div>\n                <div class=\"industries-tiles__title\">\n          Vai ai Report di Forrester\n        <\/div>\n      <\/div>\n          <\/a>\n         \n              <a class=\"industries-tiles__link \" href=\"\/it\/report-analisti\/constellation-research\/\">\n          <div class=\"industries-tiles__tile\">\n                            <div class=\"industries-tiles__icon\">\n                        <i style=\"color: #FF8200;font-size: 32px;\" class=\"fa-classic fa-light fa-folder-bookmark\" aria-hidden=\"true\"><\/i>\n          <\/div>\n                <div class=\"industries-tiles__title\">\n          Vai ai Report di  Constellation Research\n        <\/div>\n      <\/div>\n          <\/a>\n          <\/div>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":272,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_category":[],"class_list":["post-24183","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gartner Critical Capabilities for FSM 2021<\/title>\n<meta name=\"description\" content=\"Anche quest\u2019anno OverIT \u00e8 stata inclusa nel report \u201cCritical Capabilities for FSM\u201d di Gartner, pubblicata il 1\u00b0 novembre 2021.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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