{"id":15307,"date":"2021-03-25T18:49:01","date_gmt":"2021-03-25T18:49:01","guid":{"rendered":"https:\/\/www.overit.ai\/it\/?page_id=15307"},"modified":"2024-10-06T16:39:41","modified_gmt":"2024-10-06T16:39:41","slug":"forrester-tech-tide-extended-crm-technologies-q1-2021","status":"publish","type":"page","link":"https:\/\/www.overit.ai\/it\/report-analisti\/forrester\/forrester-tech-tide-extended-crm-technologies-q1-2021\/","title":{"rendered":"The Forrester Tech Tide\u2122: Extended CRM Technologies, Q1 2021"},"content":{"rendered":"\n \n
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FORRESTER<\/div>\n

The Forrester Tech Tide\u2122: Extended CRM Technologies, Q1 2021<\/h1>\n <\/div>\n
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OverIT \u00e8 stata inclusa nel report \u201cThe Forrester Tech Tide\u2122: Extended CRM Technologies, Q1 2021\u201d, redatta da Kate Leggett il 9 marzo 2021.<\/h2 >\n \n

Questo report presenta un\u2019analisi della maturit\u00e0 e del valore commerciale di 20 categorie tecnologiche che comprendono l\u2019ecosistema esteso del CRM, con l\u2019obiettivo di aiutare i professionisti dello sviluppo e distribuzione di applicazioni (Application Development and Delivery – AD&D) a supporto delle operazioni di CRM a modellare il proprio approccio agli investimenti in queste tecnologie.<\/p>\n

All\u2019interno di queste venti categorie tecnologiche \u00e8 incluso anche il Field Service<\/strong>.<\/p>\n

\u201cLe tecnologie di Field Service consentono ai tecnici sul campo di avere una visione completa del cliente e dei relativi asset\u201d, sostiene il report. \u201cLe aziende possono sfruttarle per monitorare lo stato degli asset connessi e intervenire proattivamente – e anche preventivamente – per massimizzare le strutture di costo. Il monitoraggio costante degli asset connessi risulta di estrema utilit\u00e0 nella trasformazione dei modelli di business delle aziende da un approccio di prodotto a uno di servizi, sbloccando nuovi flussi di ricavi. Attualmente, si registra una crescita nell\u2019adozione di soluzioni di Field Service per ottimizzare agende, percorsi e attivit\u00e0 del personale sul campo, in modo da offrire esperienze differenziate\u201d.<\/p>\n

Forrester considera questa categoria tecnologica come altamente<\/strong> matura e ad alto valore di business<\/strong>, sulla quale vale la pena mantenere gli investimenti<\/strong>.<\/p>\n

OverIT \u00e8 estremamente orgogliosa di essere inclusa tra i fornitori di Field Service di questa analisi, grazie alle funzionalit\u00e0 dei prodotti di Field Service Management<\/a>.<\/p>\n

OverIT NextGen FSM<\/strong> copre il servizio end-to-end, fornendo supporto a 360\u00b0 a oltre 150.000 utenti di FSM. Grazie a tecnologie innovative come l\u2019Intelligenza Artificiale e forte del know-how e dell\u2019esperienza acquisita in molteplici aree di attivit\u00e0, OverIT NextGen FSM garantisce copertura funzionale e di processo, aiutando i nostri clienti ad aumentare la produttivit\u00e0 e l\u2019efficienza delle operazioni di FSM, e al contempo ridurre drasticamente i tempi di implementazione dei progetti e di ritorno sugli investimenti (ROI).<\/p>\n

Combinando Realt\u00e0 Aumentata, Intelligenza Artificiale e funzionalit\u00e0 di Knowledge Management, OverIT NextGen Field Collaboration<\/strong> potenzia le capacit\u00e0 dei tecnici sul campo grazie a un ambiente altamente cooperativo volto alla risoluzione di problemi, alla valutazione, alla formazione e alla rapidit\u00e0 risolutiva, rispettando i requisiti di sicurezza. Inoltre, OverIT NextGen Field Collaboration fornisce le competenze per superare la difficolt\u00e0 dovute alla distanza, garantendo ai lavoratori una modalit\u00e0 di collaborazione sicura nei contesti operativi sul campo, compresi quelli in cui la larghezza di banda e la connettivit\u00e0 di rete sono meno performanti.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

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\n \"citation\n <\/div>\n
\n Disclaimer di Forrester\n <\/div>\n <\/div>\n
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La relazione \u00e8 disponibile per gli abbonati Forrester o per l\u2019acquisto.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n \n

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REPORT DEGLI ANALISTI<\/div>\n \n
OverIT si impegna per essere riconosciuta come azienda innovativa nel settore del Field Service Management. Siamo orgogliosi di essere menzionati nei report delle societ\u00e0 di consulenza e ricerca IT leader a livello mondiale.<\/div>\n \n

Vuoi sapere di pi\u00f9 sulle principali societ\u00e0 di consulenza e ricerca IT? Dai un’occhiata ai loro report su OverIT.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

\n\n
\n \n \n
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\n Report di Gartner\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n Report di IDC\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n Report di Forrester\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n Report di Constellation Research\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_category":[],"class_list":["post-15307","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nThe Forrester Tech Tide\u2122: Extended CRM Technologies<\/title>\n<meta name=\"description\" content=\"OverIT \u00e8 stata inclusa nell\u2019analisi \u201cThe Forrester Tech Tide\u2122: Extended CRM Technologies, per le competenze nel campo del Field Service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.overit.ai\/it\/report-analisti\/forrester\/forrester-tech-tide-extended-crm-technologies-q1-2021\/\" \/>\n<meta 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