{"id":12733,"date":"2021-01-29T12:04:42","date_gmt":"2021-01-29T12:04:42","guid":{"rendered":"https:\/\/www.overit.ai\/it\/?page_id=12733"},"modified":"2024-10-02T07:59:17","modified_gmt":"2024-10-02T07:59:17","slug":"forrester-tech-tide-contact-center-technologies-for-customer-service-q1-2021","status":"publish","type":"page","link":"https:\/\/www.overit.ai\/it\/report-analisti\/forrester\/forrester-tech-tide-contact-center-technologies-for-customer-service-q1-2021\/","title":{"rendered":"The Forrester Tech Tide\u2122: Contact Center Technologies For Customer Service, Q1 2021"},"content":{"rendered":"\n \n
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FORRESTER<\/div>\n

The Forrester Tech Tide\u2122: Contact Center Technologies For Customer Service, Q1 2021<\/h1>\n <\/div>\n
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OverIT \u00e8 stata inclusa nell\u2019analisi \u201cThe Forrester Tech Tide\u2122: Contact Center Technologies For Customer Service, Q1 2021\u201d, redatta da Kate Leggett, Ian Jacobs, Art Schoeller e Vasupradha Srinivasan il 19 gennaio 2021.<\/h2 >\n \n

Il report presenta un\u2019analisi della maturit\u00e0 e del valore commerciale di 20 categorie tecnologiche a supporto del customer service, un aspetto sempre pi\u00f9 cruciale per le aziende nell\u2019acquisizione dei clienti e nelle successive fasi di prestazione di servizi e customer retention.<\/p>\n

All\u2019interno di queste venti categorie tecnologiche \u00e8 incluso anche il Field Service. Secondo lo studio, \u201cle imprese utilizzano le tecnologie di Field Service per fornire ai tecnici incaricati dell\u2019assistenza una panoramica completa del cliente e dei suoi asset. Inoltre, le imprese possono raccogliere dati dai dispositivi connessi per monitorare le prestazioni dei prodotti e intervenire preventivamente per ridurre al minimo i tempi di inattivit\u00e0. […] Il monitoraggio costante delle apparecchiature connesse aiuta anche nell\u2019evolvere da aziende di prodotti ad aziende di servizi, guidando nuovi flussi di entrate attraverso livelli di servizio migliorati\u201d.<\/p>\n

Forrester considera questa categoria tecnologica come ad alto valore di business<\/strong>, sulla quale vale la pena investire.
\nOverIT \u00e8 estremamente orgogliosa di essere inclusa in questa analisi, grazie alle funzionalit\u00e0 dei prodotti NextGen FSM<\/a> e NextGen Field Collaboration.<\/a><\/p>\n

NextGen FSM copre il servizio end-to-end, fornendo supporto a 360\u00b0 a oltre 100.000 utenti di FSM. Grazie a tecnologie innovative, come l\u2019Intelligenza Artificiale e forte del know-how e dell\u2019esperienza acquisita in molteplici aree di attivit\u00e0, NextGen FSM gestisce l\u2019intera copertura funzionale e di processo, aiutando i nostri clienti ad aumentare la produttivit\u00e0 e l\u2019efficienza delle operazioni di FSM e al contempo ridurre drasticamente i tempi di implementazione dei progetti e di ritorno sugli investimenti (ROI).<\/p>\n

Combinando Realt\u00e0 Aumentata, Intelligenza Artificiale e funzionalit\u00e0 di Knowledge Management, NextGen Field Collaboration\u00a0estende le capacit\u00e0 dei tecnici sul campo grazie a un ambiente altamente collaborativo volto alla risoluzione di problemi, le ispezioni da remoto, la formazione e la rapidit\u00e0 risolutiva. Il tutto, rispettando i requisiti di sicurezza. Inoltre, NextGen Field Collaboration fornisce le competenze per superare la difficolt\u00e0 dovute alla distanza, garantendo ai lavoratori una modalit\u00e0 di collaborazione sicura nei contesti operativi sul campo, compresi quelli in cui la larghezza di banda e la connettivit\u00e0 di rete sono meno performanti.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

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\n \"citation\n <\/div>\n
\n Disclaimer di Forrester\n <\/div>\n <\/div>\n
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La relazione \u00e8 disponibile per gli abbonati Forrester o per l\u2019acquisto.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n \n

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REPORT DEGLI ANALISTI<\/div>\n \n
OverIT si impegna per essere riconosciuta come azienda innovativa nel settore del Field Service Management. Siamo orgogliosi di essere menzionati nei report delle societ\u00e0 di consulenza e ricerca IT leader a livello mondiale.<\/div>\n \n

Vuoi sapere di pi\u00f9 sulle principali societ\u00e0 di consulenza e ricerca IT? Dai un’occhiata ai loro report su OverIT.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

\n\n
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\n <\/i>\n <\/div>\n
\n Report di Gartner\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n <\/i>\n <\/div>\n
\n Report di IDC\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n Report di Forrester\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n Report di Constellation Research\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_category":[],"class_list":["post-12733","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOverIT nel Forrester Tech Tide for Customer Service<\/title>\n<meta name=\"description\" content=\"Il report Forrester presenta un\u2019analisi della maturit\u00e0 e del valore commerciale di 20 categorie tecnologiche a supporto del customer service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.overit.ai\/it\/report-analisti\/forrester\/forrester-tech-tide-contact-center-technologies-for-customer-service-q1-2021\/\" 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