{"id":39752,"date":"2023-06-20T14:44:24","date_gmt":"2023-06-20T14:44:24","guid":{"rendered":"https:\/\/www.overit.ai\/it\/recursos\/migliora-la-csat-con-una-gestione-ottimizzata-dei-guasti-imprevisti\/"},"modified":"2026-01-09T10:26:49","modified_gmt":"2026-01-09T10:26:49","slug":"mejore-el-csat-gestionando-de-forma-mas-eficiente-las-interrupciones-imprevistas","status":"publish","type":"page","link":"https:\/\/www.overit.ai\/es\/recursos\/mejore-el-csat-gestionando-de-forma-mas-eficiente-las-interrupciones-imprevistas\/","title":{"rendered":"Mejore el CSAT gestionando de forma m\u00e1s eficiente las interrupciones imprevistas"},"content":{"rendered":"<div\n  class=\"overit-block overit-block--white overit-radius-full overit-no-margin overit-no-padding \n  overit-block-full-width-top-banner\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n\n<section class=\"block-fwtb\">\n  <div class=\"block-fwtb__bg \">\n    <div class=\"block-fwtb__content block-fwtb__content--light\">\n                        <div class=\"block-fwtb__title\" data-aos=\"zoom-in\">CONTROLAR LO INCONTROLABLE<\/div>\n                                              <h1 class=\"block-fwtb__subtitle \" data-aos=\"zoom-in\" data-aos-delay=\"200\">Gesti\u00f3n de interrupciones  imprevistas para un CSAT superior.<\/h1>\n                            <div class=\"block-fwtb__ctas double-cta-cont double-cta-cont--row\">\n          \n                      <a class=\"button button-white \"   href=\"#register\">REG\u00cdSTRESE AQU\u00cd<\/a>\n          \n                  <\/div>\n          <\/div>\n          <div class=\"block-fwtb__bg_image\" style=\"background: linear-gradient(0deg, rgba(0, 0, 0, 0.3), rgba(0, 0, 0, 0.3)), url('https:\/\/www.overit.ai\/app\/uploads\/2023\/06\/webinar-controlling-the-uncontrollable-5.jpg') center center\"><\/div>\n      <\/div>\n<\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-no-margin overit-padding-medium overit-block--fullwidth\n  overit-block-configurable-jumbotron\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n<section class=\"configurable-jumbotron left\" >\n                  <div class=\"cj-section-title\"><a href=\"#\" id=\"register\"><\/a> <\/div>\n          \n                  <div class=\"cj-title large\">Aproveche la RA y la colaboraci\u00f3n virtual durante el trabajo para aumentar el nivel de seguridad de los entornos cr\u00edticos<\/div>\n          \n    \n        <\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-no-margin overit-no-padding \n  overit-block-form-default\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n\n<div class=\"form-block-cont  \">\n  <div class=\"form-block\n        \">\n    <section class=\"form-block__info\">\n      \n      \n                        <div class=\"form-block__info-description\">\u00danase a Tom y Elliott en esta chat sobre el an\u00e1lisis de entornos de alto riesgo y el uso de las tecnolog\u00edas m\u00e1s avanzadas para profundizar todos los aspectos m\u00e1s relevantes de la situaci\u00f3n. Explicar\u00e1n c\u00f3mo las empresas de servicios p\u00fablicos pueden incrementar el CSAT brindando experiencias m\u00e1s satisfactorias en caso de interrupciones imprevistas con estrategias de IA, RA y GIS-M\u00f3vil.<\/div>\n                                  <img decoding=\"async\"\n          src=\"https:\/\/www.overit.ai\/app\/uploads\/2023\/06\/webinar-controlling-the-uncontrollable-8-2-esp.png\"\n          alt=\"Mejore el CSAT gestionando de forma m\u00e1s eficiente las interrupciones imprevistas\"\n                    width=\"800\"\n          height=\"229\"\n        \/>\n                <\/section>\n    <section\n      class=\"form-block__form-cont request-demo-cont\"\n          >\n                        <div class=\"form-block__form-title\" tabindex=\"0\"><a href=\"#\" id=\"register\"><\/a>\u00a1Reg\u00edstrese hoy mismo!<\/div>\n                                        \n              <!--[if lte IE 8]>\n  <script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"https:\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  var langElm = document.querySelector('html');\n  var languageAttr = langElm.getAttribute('lang');\n  var language = 'English';\n  var languageLocal = 'en';\n  var thankYou = \"Thank you for signing up! You\u2019ll receive the access link in your inbox shortly.\";\n  if (languageAttr) {\n    if (languageAttr.includes('it')) {\n      language = 'Italian';\n      languageLocal = 'it';\n      thankYou = \"Grazie per esserti registrato! Riceverai presto il link di accesso nella tua casella di posta elettronica.\";\n    } else if (languageAttr.includes('es')) {\n      language = 'Spanish';\n      languageLocal = 'es';\n      thankYou = \"\u00a1Gracias por registrarte! En breve recibir\u00e1s el enlace de acceso en tu correo electr\u00f3nico.\";\n    } else if (languageAttr.includes('de')) {\n      language = 'German';\n      languageLocal = 'de';\n      thankYou = \"Vielen Dank f\u00fcr Ihre Anmeldung! 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document.querySelector('.submitted-message');\n        if (confirmation) {\n          confirmation.setAttribute('tabindex', '-1');\n          confirmation.focus();\n        }\n      }, 500);\n    },\n    translations: {\n      en: {\n        fieldLabels: {\n          firstname: \"First name\",\n          lastname: \"Last Name\",\n          company: \"Company name\",\n          email: \"Email\",\n          phone: \"Phone number\",\n          mobilephone: \"Mobile\",\n          industry_overit: \"Industry\",\n          state: \"Country\",\n          number_of_on_field_resources: \"Number of on field resources\",\n          message: \"Message\",\n          security_system_or_services_impacted: \"System or services Impacted\",\n          security_description: \"Description\",\n          security_subject: \"Subject\",\n          file_upload: \"File upload\"\n        }\n      },\n      es: {\n        fieldLabels: {\n          firstname: \"Nombre\",\n          lastname: \"Apellidos\",\n       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risorse sul campo\",\n          message: \"Messaggio\",\n          security_system_or_services_impacted: \"Sistemi o servizi interessati\",\n          security_description: \"Descrizione\",\n          security_subject: \"Oggetto\",\n          file_upload: \"Carica un file\"\n        }\n      },\n      de: {\n        fieldLabels: {\n          firstname: \"Vorname\",\n          lastname: \"Nachname\",\n          company: \"Unternehmen\",\n          email: \"E-Mail\",\n          phone: \"Mobiltelefon\",\n          mobilephone: \"Handy\",\n          industry_overit: \"Branche\",\n          state: \"Land\",\n          number_of_on_field_resources: \"Anzahl der Au\u00dfendienstressourcen\",\n          message: \"Nachricht\",\n          security_system_or_services_impacted: \"Betroffene Systeme oder Dienste\",\n          security_description: \"Beschreibung\",\n          security_subject: \"Betreff\",\n          file_upload: \"Datei hochladen\"\n        }\n      }\n    },\n    onFormReady: 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errorMessage, customMessage);\n          });\n          \/\/ Focus and scroll to the first error field\n          var firstErrorField = errorFields[0];\n          var target = firstErrorField.closest ? firstErrorField.closest('.hs-form-field') : firstErrorField;\n          target.scrollIntoView({\n            behavior: 'smooth',\n            block: 'center'\n          });\n          setTimeout(function() {\n            firstErrorField.focus();\n          }, 300);\n        }\n      }, 100);\n    },\n    onFormSubmit: function($form) {\n      window.overit.hubspot.onFormSubmit($form);\n    }\n  });\n<\/script>\n          <\/section>\n  <\/div>\n<\/div>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-no-margin overit-padding-medium-top overit-block--fullwidth\n  overit-block-configurable-jumbotron\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n<section class=\"configurable-jumbotron left\" >\n    \n                  <div class=\"cj-title small\">Ponentes invitados<\/div>\n          \n    \n        <\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n\n\n<div\n  class=\"overit-block overit-block--white overit-radius-full overit-no-margin overit-padding-medium-bottom \n  overit-block-all-people-slider\"\n        >\n  \n  <div class=\"overit-block-wrapper\">\n\n\n<section class=\"aps  aps--no-title \">\n        <div class=\"aps__slides\">\n               <div class=\"aps__slide-cont\">\n          <div class=\"aps__slide-box\">\n            <div class=\"aps__slide-image\">\n              \n                              <a class=\"aps__slide-link\" href=\"#\" >\n                  <img decoding=\"async\" src=\"https:\/\/www.overit.ai\/app\/uploads\/2023\/06\/kim-elliott.jpg\"\n                       alt=\"Elliott Kim\"\n                        width=\"800\"                         height=\"600\" >\n                <\/a>\n                          <\/div>\n                          <div class=\"aps__slide-name\">\n                                  Elliott Kim\n                              <\/div>\n                        <div class=\"aps__slide-description\"><p>Director of solution engineering, OverIT<\/p>\n<\/div>\n          <\/div>\n        <\/div>\n               <div class=\"aps__slide-cont\">\n          <div class=\"aps__slide-box\">\n            <div class=\"aps__slide-image\">\n              \n                              <a class=\"aps__slide-link\" href=\"#\" >\n                  <img decoding=\"async\" src=\"https:\/\/www.overit.ai\/app\/uploads\/2023\/06\/Tom-Bruhis.jpg\"\n                       alt=\"Tom Bruhis\"\n                        width=\"800\"                         height=\"600\" >\n                <\/a>\n                          <\/div>\n                          <div class=\"aps__slide-name\">\n                                  Tom Bruhis\n                              <\/div>\n                        <div class=\"aps__slide-description\"><p>Principal solution engineer, OverIT<\/p>\n<\/div>\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/section>\n\n<\/div><!-- .overit-block-wrapper -->\n<\/div><!-- .overit-block -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":16949,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_category":[],"class_list":["post-39752","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mejore el CSAT gestionando las interrupciones imprevistas<\/title>\n<meta name=\"description\" content=\"Descubra c\u00f3mo las empresas de servicios p\u00fablicos pueden elevar el CSAT en caso de interrupciones imprevistas 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