{"id":36091,"date":"2023-01-18T09:05:10","date_gmt":"2023-01-18T09:05:10","guid":{"rendered":"https:\/\/www.overit.ai\/it\/?page_id=36091"},"modified":"2026-04-28T09:19:46","modified_gmt":"2026-04-28T09:19:46","slug":"gartner-critical-capabilities-for-field-service-management-2022","status":"publish","type":"page","link":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/","title":{"rendered":"Gartner – Critical Capabilities for Field Service Management 2022"},"content":{"rendered":"\n \n
\n\n\n
\n
\n
\n
GARTNER<\/div>\n

Critical capabilities for Field Service Management 2022<\/h1>\n <\/div>\n
<\/div>\n <\/div>\n<\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n
\n\n
\n \n

Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner\u00ae<\/sup> Critical Capabilities for Field Service Management, redactado por Jim Robinson y publicado el 30 de noviembre de 2022.<\/h2 >\n \n

Seg\u00fan el informe, \u00ablas posiciones de los proveedores en esta relaci\u00f3n sobre las Capacidades Cr\u00edticas reflejan las nuevas expectativas de los clientes en \u00e1reas como el servicio predictivo basado en la Inteligencia Artificial, la preservaci\u00f3n de conocimientos, la sustentabilidad y la comunicaci\u00f3n<\/strong>. Los l\u00edderes del sector de las aplicaciones deben buscar soluciones que demuestren la mejora objetiva de la calidad del trabajo y de los resultados empresariales de los clientes\u00bb.<\/p>\n

Estamos muy orgullosos de haber sido identificados en el caso de uso de Appointment-Centric<\/strong>: Volatilidad en los casos de uso relacionados con la Planificaci\u00f3n, de tipo Equipment-Centric: Casos de uso relacionados con Servicio y Soporte Complejo, de tipo Outcome-Centric: Caso de uso relacionado con Equipos como Servicio<\/p>\n

Los clientes son lo que m\u00e1s valoramos y estamos convencidos de que reconocimientos como \u00e9ste lo demuestran.<\/p>\n

La Next-Gen FSM Platform<\/strong><\/a>\u00a0brinda a nuestros clientes una experiencia \u00fanica en un entorno de aplicaciones empresariales totalmente integrado. Al estar especializados en activos lineales e industrias de misi\u00f3n cr\u00edtica (Energ\u00eda y Servicios P\u00fablico<\/a>s, Petr\u00f3leo y Gas<\/a>, Telecomunicaciones<\/a> y Transporte<\/a>), les ofrecemos a nuestros clientes m\u00f3dulos b\u00e1sicos de FSM que se ajustan a sus necesidades en las distintas \u00e1reas de las operaciones de Field Service, como por ejemplo el servicio al cliente y el mantenimiento de activos, la planificaci\u00f3n y el despacho e incluso la capacitaci\u00f3n m\u00f3vil, en la que el GIS<\/strong>, la colaboraci\u00f3n<\/strong>, la gesti\u00f3n del conocimiento<\/strong> y la funci\u00f3n de formaci\u00f3n virtual<\/strong> representan un factor de diferenciaci\u00f3n muy importante y a\u00f1aden un valor \u00fanico a nuestros clientes. Tambi\u00e9n nos comentaron que la extensibilidad y la integrabilidad son los principales motores para desarrollar y ofrecer una plataforma que les gu\u00ede hacia el futuro. As\u00ed que aqu\u00ed estamos. Nuestra fundaci\u00f3n es lo suficientemente flexible y escalable como para permitir la colaboraci\u00f3n con aquellos clientes que deseen a\u00f1adir sus propios m\u00f3dulos personalizados para cumplir con sus necesidades espec\u00edficas.<\/p>\n

Por \u00faltimo, la Next-Gen FSM Platform brinda una colecci\u00f3n de m\u00f3dulos de innovaci\u00f3n (ML, RA, GIS, IoT, RV) para ayudar a los clientes a elevar sus estrategias de Field Service, impulsando la \u00faltima generaci\u00f3n de estrategias de FSM, en la que la sostenibilidad y la ciberseguridad juegan un papel fundamental.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

\n\n
\n
 <\/div>\n
\n
\n
\n \"citation\n <\/div>\n
\n Gartner Disclaimer\n <\/div>\n <\/div>\n
\n

GARTNER es una marca registrada y una marca de servicio de Gartner, Inc. y\/o sus afiliadas en los Estados Unidos y internacionalmente y se utiliza aqu\u00ed con su permiso. Todos los derechos reservados. Gartner no promueve a ning\u00fan proveedor, producto o servicio descrito en sus publicaciones de investigaci\u00f3n, y no aconseja a los usuarios de tecnolog\u00eda que seleccionen \u00fanicamente a los proveedores con las calificaciones m\u00e1s altas u otras designaciones. Las publicaciones de investigaci\u00f3n de Gartner consisten en las opiniones de la organizaci\u00f3n de investigaci\u00f3n de Gartner y no deben interpretarse como declaraciones de hecho. Gartner rechaza toda garant\u00eda, expresa o impl\u00edcita, con respecto a esta investigaci\u00f3n, incluida cualquier garant\u00eda de comerciabilidad o idoneidad para un prop\u00f3sito espec\u00edfico.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n \n

\n\n
\n
INFORMES DE LOS ANALISTAS<\/div>\n \n

OverIT se compromete a ser una empresa innovadora en la industria del Field Service Management. Estamos orgullosos de que se nos mencione en los informes de empresas de consultivo y investigaci\u00f3n de TI l\u00edderes en el mundo.<\/h3 >\n \n

\u00bfDesea obtener m\u00e1s informaci\u00f3n sobre las principales empresas de consultivo e investigaci\u00f3n de TI? Consulte sus informes sobre OverIT.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

\n\n
\n \n \n
\n
\n <\/i>\n <\/div>\n
\n Ir a los informes de Gartner\n <\/div>\n <\/div>\n <\/a>\n \n \n
\n
\n <\/i>\n <\/div>\n
\n Ir a los informes de IDC\n <\/div>\n <\/div>\n <\/a>\n \n \n
\n
\n <\/i>\n <\/div>\n
\n Ir a los informes de Forrester\n <\/div>\n <\/div>\n <\/a>\n \n \n
\n
\n <\/i>\n <\/div>\n
\n Ir a los informes de Constellation Research\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":35976,"parent":13054,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_category":[],"class_list":["post-36091","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCritical Capabilities for Field Service Management 2022<\/title>\n<meta name=\"description\" content=\"Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner Critical Capabilities for Field Service Management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gartner - Critical Capabilities for Field Service Management 2022\" \/>\n<meta property=\"og:description\" content=\"Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner Critical Capabilities for Field Service Management.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"OverIT\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T09:19:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1066\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/\",\"url\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/\",\"name\":\"Critical Capabilities for Field Service Management 2022\",\"isPartOf\":{\"@id\":\"https:\/\/www.overit.ai\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg\",\"datePublished\":\"2023-01-18T09:05:10+00:00\",\"dateModified\":\"2026-04-28T09:19:46+00:00\",\"description\":\"Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner Critical Capabilities for Field Service Management.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#breadcrumb\"},\"inLanguage\":\"es-ES\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#primaryimage\",\"url\":\"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg\",\"contentUrl\":\"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg\",\"width\":1600,\"height\":1066,\"caption\":\"Gartner Critical capabilities for FSM 2022 header\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.overit.ai\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Informes de los Analistas\",\"item\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Gartner\",\"item\":\"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Gartner – Critical Capabilities for Field Service Management 2022\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.overit.ai\/es\/#website\",\"url\":\"https:\/\/www.overit.ai\/es\/\",\"name\":\"OverIT\",\"description\":\"Innovation in Field Service Management\",\"publisher\":{\"@id\":\"https:\/\/www.overit.ai\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.overit.ai\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-ES\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.overit.ai\/es\/#organization\",\"name\":\"OverIT\",\"url\":\"https:\/\/www.overit.ai\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/www.overit.ai\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.overit.ai\/app\/uploads\/2021\/10\/OverIT-logo-400.png\",\"contentUrl\":\"https:\/\/www.overit.ai\/app\/uploads\/2021\/10\/OverIT-logo-400.png\",\"width\":400,\"height\":250,\"caption\":\"OverIT\"},\"image\":{\"@id\":\"https:\/\/www.overit.ai\/es\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Critical Capabilities for Field Service Management 2022","description":"Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner Critical Capabilities for Field Service Management.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/","og_locale":"es_ES","og_type":"article","og_title":"Gartner - Critical Capabilities for Field Service Management 2022","og_description":"Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner Critical Capabilities for Field Service Management.","og_url":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/","og_site_name":"OverIT","article_modified_time":"2026-04-28T09:19:46+00:00","og_image":[{"width":1600,"height":1066,"url":"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/","url":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/","name":"Critical Capabilities for Field Service Management 2022","isPartOf":{"@id":"https:\/\/www.overit.ai\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#primaryimage"},"image":{"@id":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#primaryimage"},"thumbnailUrl":"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg","datePublished":"2023-01-18T09:05:10+00:00","dateModified":"2026-04-28T09:19:46+00:00","description":"Tambi\u00e9n este a\u00f1o, OverIT ha sido reconocida en el informe Gartner Critical Capabilities for Field Service Management.","breadcrumb":{"@id":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/"]}]},{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#primaryimage","url":"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg","contentUrl":"https:\/\/www.overit.ai\/app\/uploads\/2023\/01\/Gartner-Critical-capabilities-for-Field-Service-Management-2022.jpg","width":1600,"height":1066,"caption":"Gartner Critical capabilities for FSM 2022 header"},{"@type":"BreadcrumbList","@id":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/gartner-critical-capabilities-for-field-service-management-2022\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.overit.ai\/es\/"},{"@type":"ListItem","position":2,"name":"Informes de los Analistas","item":"https:\/\/www.overit.ai\/es\/informes-analistas\/"},{"@type":"ListItem","position":3,"name":"Gartner","item":"https:\/\/www.overit.ai\/es\/informes-analistas\/gartner\/"},{"@type":"ListItem","position":4,"name":"Gartner – Critical Capabilities for Field Service Management 2022"}]},{"@type":"WebSite","@id":"https:\/\/www.overit.ai\/es\/#website","url":"https:\/\/www.overit.ai\/es\/","name":"OverIT","description":"Innovation in Field Service Management","publisher":{"@id":"https:\/\/www.overit.ai\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.overit.ai\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/www.overit.ai\/es\/#organization","name":"OverIT","url":"https:\/\/www.overit.ai\/es\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/www.overit.ai\/es\/#\/schema\/logo\/image\/","url":"https:\/\/www.overit.ai\/app\/uploads\/2021\/10\/OverIT-logo-400.png","contentUrl":"https:\/\/www.overit.ai\/app\/uploads\/2021\/10\/OverIT-logo-400.png","width":400,"height":250,"caption":"OverIT"},"image":{"@id":"https:\/\/www.overit.ai\/es\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/pages\/36091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/comments?post=36091"}],"version-history":[{"count":9,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/pages\/36091\/revisions"}],"predecessor-version":[{"id":73219,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/pages\/36091\/revisions\/73219"}],"up":[{"embeddable":true,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/pages\/13054"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/media\/35976"}],"wp:attachment":[{"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/media?parent=36091"}],"wp:term":[{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/www.overit.ai\/es\/wp-json\/wp\/v2\/case_study_category?post=36091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}