{"id":25129,"date":"2021-12-15T14:39:22","date_gmt":"2021-12-15T14:39:22","guid":{"rendered":"https:\/\/www.overit.ai\/it\/?page_id=25129"},"modified":"2024-10-09T08:01:14","modified_gmt":"2024-10-09T08:01:14","slug":"the-forrester-tech-tide-contact-center-technologies-for-customer-service-primer-trimestre-de-2021","status":"publish","type":"page","link":"https:\/\/www.overit.ai\/es\/informes-analistas\/forrester\/the-forrester-tech-tide-contact-center-technologies-for-customer-service-primer-trimestre-de-2021\/","title":{"rendered":"The Forrester Tech Tide\u2122: Contact Center Technologies For Customer Service, Primer Trimestre de 2021"},"content":{"rendered":"\n \n
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FORRESTER<\/div>\n

The Forrester Tech Tide\u2122: Contact Center Technologies For Customer Service, Primer Trimestre de 2021<\/h1>\n <\/div>\n
<\/div>\n <\/div>\n<\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n
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OverIT ha sido incluida en el informe \u201cThe Forrester Tech Tide\u2122: Contact Center Technologies For Customer Service, Primer Trimestre de 2021\u201d, redactado por Kate Leggett, Ian Jacobs, Art Schoeller y Vasupradha Srinivasan el 19 de enero de 2021.<\/h2 >\n \n

Este informe presenta un an\u00e1lisis de la madurez y del valor empresarial de las 20 categor\u00edas tecnol\u00f3gicas que soportan el servicio al cliente, que es cada vez m\u00e1s importante para la capacidad de las empresas de ganar, servir y retener a sus clientes.<\/p>\n

Una de estas 20 categor\u00edas es el Field Service. Seg\u00fan el informe, \u201cLas empresas utilizan las tecnolog\u00edas de Field Service para que los t\u00e9cnicos de servicio puedan tener una visi\u00f3n completa del cliente y de sus activos. Adem\u00e1s, las empresas pueden recopilar datos a trav\u00e9s de los dispositivos conectados para rastrear el rendimiento del producto y programar acciones preventivas para minimizar el tiempo de inactividad. […] La supervisi\u00f3n regular de los equipos conectados tambi\u00e9n favorece la transformaci\u00f3n de las empresas desde una estrategia basada en los productos hasta una basada en los servicios, impulsando nuevas fuentes de ingresos mediante el aumento de los niveles de servicio\u201d.<\/p>\n

Forrester indica esta categor\u00eda de tecnolog\u00eda como una de elevado valor empresarial<\/strong> y tambi\u00e9n como una de esas donde merece la pena mantener las inversiones<\/strong>. A OverIT le enorgullece haber sido incluida en este an\u00e1lisis, gracias a las caracter\u00edsticas de sus productos NextGen FSM<\/a> y NextGen Field Collaboration<\/a>.<\/p>\n

NextGen FSM<\/strong> cubre un servicio de servicio integral, prestando una asistencia de 360\u00b0 a m\u00e1s de 100.000 usuarios de FSM. Al aprovechar las tecnolog\u00edas m\u00e1s avanzadas, como la Inteligencia Artificial, nuestros conocimientos y experiencia adquiridos en diferentes sectores de negocio, NextGen FSM gestiona la cobertura funcional y de proceso, ayudando a nuestros clientes a incrementar la productividad y eficiencia de las operaciones de FSM, reduciendo al mismo tiempo de forma dr\u00e1stica los tiempos de implementaci\u00f3n de proyectos y de retorno de la inversi\u00f3n.<\/p>\n

Combinando funciones de Realidad Aumentada, Inteligencia Artificial y Gesti\u00f3n del Conocimiento, NextGen Field Collaboration<\/strong> proporciona a los operadores de primera l\u00ednea un entorno completamente colaborativo con el fin de solucionar problemas, evaluar, formar y resolver con rapidez tareas en condiciones de seguridad. Adem\u00e1s, supera las barreras de la distancia, permitiendo a los operadores colaborar seg\u00fan los est\u00e1ndares de seguridad dentro y a trav\u00e9s de los entornos de campo, incluyendo los en que la anchura de banda y la conexi\u00f3n de red son m\u00e1s desafiantes.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

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\n \"citation\n <\/div>\n
\n Disclaimer de Forrester\n <\/div>\n <\/div>\n
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El informe est\u00e1 disponible para los suscriptores de Forrester o para su compra.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n \n

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INFORMES DE LOS ANALISTAS<\/div>\n \n
OverIT se compromete a ser una empresa innovadora en la industria del Field Service Management. Estamos orgullosos de que se nos mencione en los informes de empresas de consultivo y investigaci\u00f3n de TI l\u00edderes en el mundo.<\/div>\n \n

\u00bfDesea obtener m\u00e1s informaci\u00f3n sobre las principales empresas de consultivo e investigaci\u00f3n de TI? Consulte sus informes sobre OverIT.<\/p>\n<\/div>\n \n <\/section>\n\n<\/div>\n<\/div>\n\n\n\n \n

\n\n
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\n <\/i>\n <\/div>\n
\n Ir a los informes de Gartner\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n <\/i>\n <\/div>\n
\n Ir a los informes de IDC\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n <\/i>\n <\/div>\n
\n Ir a los informes de Forrester\n <\/div>\n <\/div>\n <\/a>\n \n \n
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\n <\/i>\n <\/div>\n
\n Ir a los informes de Constellation Research\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":13060,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"case_study_category":[],"class_list":["post-25129","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOverIT incluida en el informe \u201cThe Forrester Tech Tide\u2122 2021"<\/title>\n<meta name=\"description\" content=\"Forrester presenta un an\u00e1lisis de la madurez y el valor comercial de las 20 categor\u00edas de tecnolog\u00eda que respaldan el servicio al cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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